Technical Agent Level 1 Support Customer Support · Bucharest · Hybrid
nShift
Technical Agent Level 1 Support
Step into a fast-paced tech environment where your skills keep our customers moving - solve issues smartly, communicate clearly, and make every interaction count!
About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!
If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.
About you
You are tech-savvy, structured, and service-oriented
You bring a strong sense of ownership and urgency to your work while maintaining professionalism in customer interactions
You communicate clearly in English and feel comfortable working in an international environment
You manage your time effectively and adapt to changing priorities when needed
About the role
nShift is on an exciting high-growth journey, and we’re looking for a new colleague to join our team in Bucharest. You’ll help ensure our customers have a great experience while playing a key role in maintaining operational stability and efficiently resolving issues for our business-critical products.
You handle customer requests across multiple channels, manage incidents and service requests, and ensure SLA and customer satisfaction targets are consistently met.
Key responsibilities
Process customer requests via multiple support channels
Manage incidents and service requests in line with SLAs
Troubleshoot and resolve technical issues
Escalate complex cases when necessary
Contribute to CSAT and service quality targets
Identify recurring issues and improvement opportunities
Share knowledge within the team
Requirements
Bachelor’s degree or apprenticeship in IT/Service
Experience in IT support or customer service
SaaS experience preferred
Experience in LogTech (ERP/WMS/TMS) is an advantage
Proficiency in both written and spoken English
Strong organizational and communication skills
We offer a salary range of 18,990 to 20,990 Euro gross per annum for this role.
At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
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- Department
- Customer Support
- Locations
- Bucharest
- Remote status
- Hybrid
- Employment type
- Full-time
Bucharest
Technical Agent Level 1 Support
Step into a fast-paced tech environment where your skills keep our customers moving - solve issues smartly, communicate clearly, and make every interaction count!
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