Support Consultant

Ready to make an impact? Join us as a Support Consultant and be the go-to expert for customers, solving shipping challenges with speed, clarity, and a smile!

About you

• You communicate easily and thrive when working with others

• You love diving into problems and sticking with them until you find a solution

• You’re persistent, analytical, and bring a sense of humor to your work

• Most importantly, you enjoy solving problems - it’s what motivates you every day

Your responsibilities

• Be the first point of contact for customers and partners, providing clear and efficient answers or forwarding issues to the relevant internal team

• Handle questions about our shipping software via phone, email, or Zendesk

• Act as a key link in the supply chain, collaborating with all internal departments as needed

• Ensure customers receive timely, accurate, and friendly responses

• Represent nShift professionally while keeping the customer’s needs at the forefront

Requirements

• Strong communication skills, able to explain technical issues clearly to both customers and developers

• Curious about how IT connects with transport and logistics

• Enjoys working with people across the supply chain

• At least 3 years of relevant experience preferred

• Strong written and spoken English

• Bachelor’s degree

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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