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NPI Operations PM



Shenzhen, Guangdong, China
Posted on Friday, February 2, 2024

NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We’re made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT, NZXT? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let’s get building.

Job Title: NPI Operations PM
Location: Shenzhen, China
Workplace Type: On-Site

NZXT is focused on developing high quality products designed to meet our gaming customers’ needs. This is an exciting and challenging position within a growing company to launch and ramp new products. NZXT is looking for a NPI&Ops PM to support our Supply Operations organization for NZXT’s growing product portfolio. The ideal candidate we are looking for is someone who enjoys launching consumer electronics products, a leader who is working cross-functionally to drive process definition, improvement, and scale, and successfully and consistently delivering results. When required, they should not be afraid to roll up their sleeves to simply get the job done. NPI & Ops Mgr will have strong attention to detail and polished communication skills. Ideally, this person comes from a program management, supply management, or operations background. This position requires strong organizational skills and ability to work on many tasks in parallel. NPI & Ops Mgr will own and lead the project execution from DVT exit through MP and product ramp, be responsible for the production schedule, material readiness, action coordination, execution, and completion of projects ensuring consistency with company strategy, commitments, and goals.


  • Be a subject matter expert on NPI and operation, make a real impact to how NZXT works
  • Drive suppliers to meet product demand and shipment targets on time and in quantity
  • Drive the cross-functional execution to deliver programs on time and to objectives
  • Coordinate closely across functions (Hardware and Software Engineering teams, EPM, Logistics teams, Planning, Supplier Quality Mgr, Supplier Mgr…etc) to deliver programs on time and to objectives
  • Work collaboratively with suppliers to ensure phase gate metrics are met, material and factory prepared for production ramp, and meet defined schedules
  • Host and own the Operations meeting, provide program and schedule updates on a weekly/monthly basis to the organization, drive working meetings, advising and/or managing budgets
  • Work collaboratively and actively resolve conflicts and roadblocks
  • Identify, anticipate, and communicate problems, risks and gaps. Provide mitigation recommendations, as needed
  • Manage ramp readiness with internal teams as well as external partners (i.e., material availability, cost/assembly/test/BOM/capacity readiness and transition plans)
  • ECR/ECN review and monitor as a gatekeeper to smoothly phase-in ramp/MP


  • Bachelor’s degree with a Business, Operations, or Engineering, or Scientific discipline required; graduate degree is a plus
  • Minimum of 5 years’ experience with New Product Introduction for consumer electronics products in an operations/manufacturing role
  • Thorough working knowledge of Operations’ role in hardware product development process in a consumer electronics environment or similar industry
  • Working knowledge of lean six sigma and process improvement methodologies
  • Familiar with launching both module and products: audio, cases, coolers, keyboard, mouse…etc
  • Engineering background or experience is a plus
  • Experience managing ODM suppliers and component suppliers


  • Fluent in Mandarin Chinese and English; excellent written and verbal communication skills. Will be leading meetings with diverse team where English is the language spoken
  • Ability to work with technical and non-technical business owners to get things done
  • Must possess strong analytical and problem solving skills; take past experiences and apply methodologies that works for NZXT
  • Experience in leadership through cross-functional team management, and influencing at all levels of management
  • Ability to thrive in a high-energy, responsive environment where tactical and strategic activities are driven in parallel
  • Highly innovative, flexible, and self-directed. Track record of taking ownership and successfully delivering results in a fast-paced, dynamic, and high growth environment
  • Comfortable working with Microsoft Excel and Google Sheets


At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:

GIVE A SHIT - We’re obsessed with doing right by our community internally and externally.
  • We care a lot
  • We speak up
  • We do what we say
LEARN AND GROW - We see our challenges as opportunities. Progress over perfection.
  • We are curious and aren’t afraid to try
  • We take accountability
  • We apply what we learn
WIN TOGETHER - We elevate each other with unique perspectives and mutual respect.
  • We are in this together—win or lose
  • We lift each other up
  • We value every voice
KEEP IT SIMPLE - We remove complications to focus on what’s needed.
  • We make it efficient
  • We reduce friction
  • We keep things user-friendly

We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.

NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.