Customer Service Specialist- France & Germany
NZXT
This job is no longer accepting applications
See open jobs at NZXT.See open jobs similar to "Customer Service Specialist- France & Germany" Francisco Partners.NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We’re made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT, NZXT? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let’s get building.
JOB SUMMARY
Job Title: Customer Service Specialist
Reports to: Customer Service Supervisor
Location: Europe / Germany / France (remote)
Workplace Type: Remote
As an NZXT Customer Service Specialist, you’ll have the opportunity to make a difference in the
lives of our fellow gamers each day as they look to you as the trained NZXT professional. You’ll be empowered to warmly deliver an exceptional experience through many of our support
channels daily – always remembering that there is an individual on the other end who is looking for help, guidance, and support from software to hardware-related issues. You will help them by providing excellent customer service and answering their general questions, trouble shooting issues, and soft Q&A testing. You will do this by developing and maintaining a productive relationship and interaction with all of our end-users while providing personalized, and consultative educational information and solutions.
Here, you’ll join us on a mission to deliver the best customer service in the PC industry. Your compassion and customer service expertise combined with our values and development will ensure your success working here. The ideal candidate should be detail-oriented with strong communication skills, both written and verbal, in English and French. The candidate should have a passion for both hardware and software, the ability to troubleshoot, and a strong work ethic. This position will report to the Customer Service Supervisor and as such will have a unique opportunity to work with other departments to influence the product and participate in projects outside the normal realm of Customer Service.
RESPONSIBILITIES
● Respond to and resolve support inquiries and issues by identifying the topic and type of
assistance the end-user needs
● Deliver outstanding service and support to end-users using multiple CRM platforms.
● Diagnose and resolve technical hardware and software issues by evaluating and
analyzing the symptoms.
● Gather customer’s information and determine the issue by evaluating and analyzing the
symptoms.
QUALIFICATIONS
● Must be fluent in French and English
● Strong passion for PC gaming and hardware
● 1 – 2 years of Customer Service Experience
● Exceptional communication skills, both written and verbal
● Possess strong problem-solving and troubleshooting skills
● Unwavering patience and empathy for helping solve customer issues
● Attention to detail and thoroughness
● Ability to methodically test for usability and performance issues
● Knowledgeable in computer hardware
#LI-JM1 #LI-REMOTE
CULTURE & VALUES
At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:
- We care a lot
- We speak up
- We do what we say
- We are curious and aren’t afraid to try
- We take accountability
- We apply what we learn
- We are in this together—win or lose
- We lift each other up
- We value every voice
- We make it efficient
- We reduce friction
- We keep things user-friendly
We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.
NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
This job is no longer accepting applications
See open jobs at NZXT.See open jobs similar to "Customer Service Specialist- France & Germany" Francisco Partners.