Sales Support Specialist
NZXT
NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We’re made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT, NZXT? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let’s get building.
Job Title: Sales Support Specialist
Location: Monrovia, CA
Workplace Type: Hybrid
JOB SUMMARY
A “sales-focused” individual to enable, support, and facilitate NZXT business and sales across select Business to Business (B2B) customers throughout North and South America. Sales order data entry/maintenance with customer engagement and NZXT Sales Team integration. Identify/recommend process improvements for seamless customer communications and optimized internal processes.
RESPONSIBILITIES
- Develop meaningful relationships with customers to encourage trust and loyalty
- Fulfill requests from customers and attend to issues and/or inquiries
- Resolve customer complaints and work with internal teams for the best solution to the problem
- Recognize and share how solutions can be applied across all customers
- Work with the logistics team to get orders out within the requested window
- Maintain customer data
- Follow up on customer backorders regularly
- Daily Processing
- Processing of B2B orders in ERP including entry, getting approvals, sending the orders to logistics/warehouse
- Response to general B2B customer inquiries
- Process of customer returns
- Collection and organization of customer data, such as inventory/sell-through data
- Account SKU set up at select accounts (Amazon, Best Buy, others)
- Online merchandising improvements - communicating creative content updates to customers
- 1WorldSync (formerly known as CNet) - uploading content
QUALIFICATIONS
- Ability to manage multiple projects simultaneously and strive to meet deadlines
- Proficient in Excel, Word, and Google Suite
- Experience with Amazon Vendor Central and/or Best Buy’s vendor portal is helpful
- Excellent communication skills, teamwork attitude, ability to work flexible hours, and meet deadlines
- Comfortable, effective customer communication
- A continuous improvement mentality to make the process better
- A desire to update job/industry knowledge as business changes/progresses
- Attention to detail
- Able to multitask
- Language proficiency: English (fluent)
COMPENSATION
The estimated base range for this role is: $23 - 29. Compensation decisions are dependent on several factors, including, but not limited to, an individual’s qualifications, internal equity, and alignment with market data. We offer a wide range of benefits, including health/dental/vision, retirement, and paid time off. All employees at NZXT receive equity as part of their compensation package.
COMPENSATION
Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, internal equity and alignment with market data. We offer a wide range of benefits including health/dental/vision, retirement and paid time off. All employees at NZXT receive equity as part of their compensation package.
CULTURE & VALUES
At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas:
- We care a lot
- We speak up
- We do what we say
- We are curious and aren’t afraid to try
- We take accountability
- We apply what we learn
- We are in this together—win or lose
- We lift each other up
- We value every voice
- We make it efficient
- We reduce friction
- We keep things user-friendly
We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.
NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.