Job Title: Operations Specialist
Location: Taipei, Taiwan
Workplace Type: Onsite

JOB SUMMARY

The role of Operation Specialist is to support the fast-growing markets in the day-to-day operational activities in performing activities in the areas of purchase orders/requisitions, billing/credit processing, order management, logistics and customer master data base maintenance activities. You will be responsible for having in depth understanding of the business operations processes, flows and tools. You will be supporting the daily business operations across various markets while working cross-departmentally with teams such as Customer Support, Supply Chain/Logistics, Purchasing, Finance, etc.

RESPONSIBILITIES

• 銷售與行銷 / Sales & Marketing
  ● 協助跨部門團隊處理必要的行政工作。 Provide assistance to internal cross-functional teams with required administrative tasks.
  ● 協助新產品上市計畫的開發與推進。 Support the development and execution of new product launch plans.
• 供應與訂單 / Supplies
  ● 協助客服、採購及財務部門處理附屬品 / 配件訂單及銷售訂單相關行政流程。 Provide assistance to Customer Support, Purchasing, and Finance related to ancillary/fulfillment ordering and sales order processing.
  ● 與品管/品檢團隊緊密合作，確保工廠符合既定 KPI。 Work closely with QQ/QC teams to monitor factory performance under agreed KPIs.
• 帳款與發票 / Credit & Invoice
  ● 及時、準確地處理與調查貸/借記單、訂單開票、報關費用，以及採購請求。 Timely and accurate processing and investigation of credit/debit notes, order invoicing, customs declaration fees, and purchase requests.
• 庫存維護 / Inventory Maintenance
  ● 檢視庫存並與銷售團隊合作做新需求預測。 Review inventory and collaborate with Sales to develop new forecasts.
  ● 檢視 RMA 翻新流程，確保進度符合公司政策並提供回饋。 Review RMA refurbish workflow and ensure progress and feedback are aligned with company policy.
• 訂單管理 / Order Management
  ● 監控、調查並修正系統中滯留/異常訂單。 Monitor, investigate, and rectify slow-moving or stuck orders in systems.
  ● 外部：向工廠詢價及採購。 External – Request quotes and manage purchasing with factories.
  ● 內部：處理銷售訂單並更新生產排程。 Internal – Handle Sales Orders and update production schedules.
  ● 審視與紀錄所有流程，並準備培訓文件。 Review and document workflows, preparing training tools.
• 物流 / Logistics
  ● 協調供應商，審核出貨物料並確保配送準確。 Coordinate supply providers and review shipment materials before distribution.
  ● 管理 3PL 倉儲與物流夥伴，監控每日進出庫作業並確保 KPI 達成。 Manage 3PL logistics partners to monitor daily inbound/outbound operations and ensure KPIs are met.
  ● 與運輸商合作，確保貨物及時提貨，並監控運輸成本與生產力。 Collaborate with transportation providers to ensure prompt pick-ups while monitoring shipment costs and productivity.
  ● 審核出貨文件，追蹤並修正運輸錯誤。 Review shipping documents, track, and resolve shipping errors.
  ● 協助處理公司採購需求，下單備貨，空運/海運報價與進出口安排。 Support purchasing needs, including placing orders, managing stock, arranging air/sea freight quotes, and following up on import/export shipments.
  ● 跟進進出口報關流程、出貨文件與付款請求。 Manage customs declaration processes, shipment documentation, and payment requests.
  ● 關注在途貨物狀態，確保入庫預約、驗收、破損/拒收退貨的時效。 Monitor in-transit shipments, warehouse appointments, receiving status, and returns of damaged/rejected goods.
  ● 更新出貨與庫存管理報表。 Update shipping and inventory management reports.
  ● 管理亞馬遜平台相關操作，包括進出貨監控與庫存安排。 Manage Amazon platform operations, including inbound/outbound monitoring and inventory allocation.
  ● 安排不良品返廠維修並跟進進度。 Arrange defective product returns for repair and track progress.
  ● 與供應商對帳（發票、貨款申請、系統錄入）。 Reconcile accounts with suppliers, including invoices, payment applications, and system entries.

QUALIFICATIONS

• 3 年以上供應鏈、物流或銷售支援經驗。
• Minimum 3 years of experience in supply chain, logistics, or sales operations.
• 熟悉國際物流與進出口流程，具備 3PL 管理經驗。
• Familiarity with international logistics and import/export processes, with experience managing 3PL partners.
• 熟悉 Excel、ERP 系統，能處理數據分析與報表。
• Proficiency in Excel and ERP systems, with strong data analysis and reporting skills.
• 中英文流利，具備良好的溝通與跨部門協調能力。
• Fluency in both Chinese and English, with strong communication and cross-functional collaboration skills.

SKILLS

• Strong interpersonal, listening and persuasive communication skills
• Dynamic, optimistic, accurate, results oriented, hard-working, creative with an analytical mindset
• Ability to work without constant supervision
• Dependable and attention to detail
• Willingness to learn
• Good team player
• Good knowledge of basic computer operations and Microsoft Office tools