Associate Customer Partnership Coach
Sales & Business Development, Customer Service
United States
Posted on Jul 14, 2026
Job SummaryThis is an entry-level role that works exclusively with our shop and dealership customers to drive awareness and education of OEC technologies and competitive parts pricing programs. Increases overall parts sales through regular visits with customers onsite at their locations within an assigned territory to drive customer partnership and product utilization.To be considered, candidates must live within one hour of a major airport anywhere within the lower 48 U.S. States and be willing to travel nationally by car and plane 80% of work time.Key Responsibilities 1. Visits shops and dealerships to ensure OEC product performance is being optimized. Ensures customer satisfaction to maintain product subscription levels.2. Identifies ways to strengthen partnerships with current customers and upsell additional products/services. 3. Works closely with shops and dealerships to build cohesive team environments focused on selling more automotive parts through use of our ecommerce platforms.4. Partners with automaker field staff to increase overall awareness of how OEC technologies and solutions help dealers sell more parts.5. Partners with Customer Success team members to coordinate activities in the field, identifying areas of opportunity for future field support, as well as relaying follow up action items post customer visit in a timely manner. 6. Supports revenue generating initiatives as needed through collaborative partnership with internal Direct Sales and National Accounts teams.7. Utilizes OEC’s CRM (Microsoft Dynamics) to maintain complete call records, visit notes, and accurate customer/account information as well as notate sales leads, which support increased product usage/sales goals.EducationA High School diploma or G.E.D. is required. An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline is preferred. ExperienceAt least 1 year of formal customer-facing experience, which could include internships, part-time roles, campus leadership, or service industry work.Must also be able to demonstrate the following skills and abilities: Highly comfortable in a role with heavy national travel responsibilities (80% travel)Ability to set goals, track progress, and point to outcomes you've drivenIs assertive and takes initiative; is a self-starter Able to establish credibility and lasting relationships with customers Able to manage competing priorities and stay organized in a fast-moving environment Excellent written and verbal communication and presentation skillsAble to explain technical concepts to non-technical individuals We welcome applicants at all career stages, including those who have developed the required skills through internships, academic projects, volunteer work, extracurricular involvement, or other professional experiences. This role requires significant national travel (approximately 80%). We find that individuals who enjoy a fast-paced, relationship-driven environment thrive in this structure, as it provides accelerated opportunities for learning and professional growth.TravelHeavy travel nationally by car and plane is required for this position (80% of scheduled work time). As such, a valid driver's license that is Real ID compliant is required to be considered for this role. How We Work We value collaboration, ownership, and pragmatic problem-solving.We prioritize shared success over individual wins.We encourage employees to contribute ideas, challenge assumptions, and continuously improve how we build software.We believe in modern practices, fast feedback loops, and creating great customer experiences. What We Offer: Full benefits starting Day 1: Medical, Dental, and Vision401(k) with company matching up to 4%Unlimited Paid Flex Time Off plus 10 company-paid annual holidaysCompany-issued laptop Monthly communication stipendOne-time home office equipment stipend upon hireProfessional development programsTuition assistance available after 1 year of service Employee resource groups and exclusive employee discountsAll business-related travel is paid for by OEC