About the RoleWe are looking for an experienced Senior Billing Analyst to manage and optimize billing operations across the organization. In this role, you will oversee end-to-end billing processes, serve as a key resource for billing-related inquiries, and collaborate across teams to ensure accurate, compliant, and efficient billing practices.You’ll play an important role in supporting revenue operations, analyzing billing trends, and helping improve processes that impact both our customers and the business. This position also provides guidance and mentorship to junior team members while partnering closely with Finance, Product, Sales, and Customer teams. What You’ll DoBilling Operations Manage end-to-end billing processes for subscriptions, commissions, logistics, rebates, and conversions across multiple customer segments including dealers, suppliers, and multi-store operators.Ensure billing activities are completed accurately, efficiently, and in compliance with company policies and regulatory requirements.Support manufacturer billing activities related to subscriptions, rebates, and conversions. Customer & Internal Support Serve as the primary point of contact for billing inquiries from both customers and internal teams.Investigate billing issues and partner with Sales, Customer Success, and Customer Support to resolve concerns in a timely manner.Respond to invoice and statement requests and ensure billing information is accurate and up to date.Escalate complex billing issues to leadership when appropriate. Analysis & Process Improvement Analyze billing data and trends to support pricing decisions, product initiatives, and revenue insights.Partner with Product and internal stakeholders on billing initiatives that impact customers and company revenue.Identify opportunities to improve billing processes, accuracy, and operational efficiency. Compliance & Financial Operations Ensure billing operations align with internal controls, accounting policies, and compliance requirements.Support operational and compliance audits as needed.Assist the Accounts Receivable team with collections support and customer account maintenance when billing issues impact payments. Team Support & Mentorship Provide training, guidance, and mentorship to new hires and junior team members.Share best practices and contribute to continuous improvement across the billing function. What You BringEducation Bachelor’s degree in Accounting, Finance, or a related fieldEquivalent relevant experience may be considered in lieu of a degree Experience 6+ years of billing or revenue operations experienceExperience managing complex billing processes across multiple customer types Skills Advanced Microsoft Excel and billing/reporting system experienceStrong analytical and problem-solving skillsExcellent attention to detail and accuracyAbility to analyze billing patterns and translate insights into actionable improvementsStrong communication and collaboration skills across cross-functional teamsAbility to work independently, prioritize effectively, and meet deadlines in a fast-paced environmentAdaptable and comfortable working in a dynamic, evolving business environmentExperience mentoring or supporting junior team members What We Offer: Full benefits starting Day 1: Medical, Dental, and Vision401(k) with company matchUnlimited Flex Time Off plus 10 company-paid holidaysProfessional development programs, tuition assistance, and quarterly book programFree wellness coaching and pet insuranceHome office equipment stipendEmployee resource groups and exclusive employee discounts