Job Summary Provides onboarding training to new PartsTech clients, and customer support & education for existing PartsTech customers through phone, email or virtual meetings. Resolves basic product and system/technical issues through effective communication, troubleshooting and diagnosis, to include resolutions such as brief product overviews and/or referrals to available training resources. Key Responsibilities Responds to incoming requests from customers for product information and support; resolves basic client issues via phone and e-mail.Performs remote troubleshooting if needed, through diagnostic techniques and pertinent questions. Installs data uploading and integration tools through remote access of customers computer.Utilizes available opportunities to provide influential information and best practices to customers that could result in additional product sales or upgrades; forwards sales lead opportunities to Direct Sales to support revenue generation.Directs unresolved issues through the escalation process, including providing status updates to customers.Documents all customer interactions and related notes in the CRM, in a timely and accurate manner.Provides personalized onboarding training and education to customers designed to maximize engagement and drive usage of the PartsTech solution. Education Requires a high school diploma or GED (General Educational Development). Experience At least 2 years of general customer service/support experience is required Must also be able to demonstrate the following skills and abilities: Skilled in active listening and serving as an empathetic customer advocate.Good problem solving and troubleshooting skills.Strong interpersonal skills and can establish trusting relationships with customers and be seen as a credible advisor.Excellent attention to detail and accuracy.Able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration. Flexible and adaptable approach to work and can easily adjust to shifts in priorities as the needs of the business change.Able to effectively work and thrive in a remote/hybrid work environment that has limited opportunities for in-person interactions. Special Position Requirements Willing and able to attend virtual meetings with the laptop camera turned on.