Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Role Description

As Team Lead within Customer Services, in addition to your substantive position as Project Leader or Project Engineer, you manage a team and you are the point of contact for the challenges in ongoing (customer) projects and activities within the team. You communicate with employees about the latest state of affairs and contribute to good work processes, both within your team and within Customer Services. You are the first point of contact for employees in your team on both personal and professional issues. You take responsibility and are task-conscious in performing the job and always looking for improvements. As a team leader, you work in a planned, structured and communicative way, a real team player. You are the link in the Clinisys employee relationship and in that role, you are always looking for how to get the best out of our employees.

Responsibilities

• Provide guidance and support to the employee on all work-related aspects, such as planning work, holidays, declarations and any escalations.

• Have a structural work consultation with the employee, in which the following topics may be discussed:

• Current activities

• (Personal) working conditions

• Development of the employee

• Submit proposals to the Customer Services Manager for Growth (and corresponding remuneration) for the individual employees.

• Training for employees (POP)

• Keep a 9-box for the employees and discuss this with the Customer Services manager at least twice a year.

• Recommend points of improvement for products and services to the Customer Service Manager to improve delivery time and quality

• Communicates (substantive) knowledge to colleagues

• Respond adequately to reasonable requests from your line manager and colleagues

• Attend GE team meetings

• Keep a 50/50 time repartition between customer activities and team management

Knowledge, Skills & Abilities

• Experience in delivering software projects

• Preferably experience in the health care business, Laboratory information systems (LIS) or laboratory information management systems (LIMS) and Healthcare communication standards such as HL7, ASTM, IHE

• Several years of experience in a management position

• Fluency in German and English

Onboarding

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

Equal Opportunity Statement
Clinisys is committed to fostering an inclusive and respectful workplace. In accordance with the German General Equal Treatment Act (AGG), we welcome applications from all individuals regardless of gender identity, including male, female, and diverse. We want to make it clear that all qualified candidates will be equally assessed and considered for employment.

We encourage applicants from all backgrounds to apply and help us advance our mission to improve diagnostic workflows and public health outcomes across communities.

#LI-AD #LI-REMOTE

Department

Professional Services

Locations

Germany

Remote status

Fully Remote

Employment type

Full-time