Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Chertsey, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we develop AI‑enabled, cloud‑based platforms that enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology in a thoughtful and responsible way, we enable laboratories and testing environments to operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities.

Operating across more than 30 countries, Clinisys expects all colleagues - regardless of role or function - to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. This includes embracing and actively contributing to an AI‑first mindset, with a strong sense of purpose and urgency.

Clinisys has built an unrivalled reputation for delivering complex diagnostic networks and supporting leading academic centres. We are the only provider with a proven track record of consistently delivering end‑to‑end solutions across all laboratory disciplines at scale - fostering healthier communities worldwide.

Role Summary

• The Programme Director provides the interface between programme ownership and delivery and acts as a focal point between the business and the programme/project manager.

• The programme director is the senior client-facing representative, acting as a point of contact for the customer exec, primarily focussed upon delivering a successful programme of works.

• The Programme Director manages a portfolio of pathology and ICE implementation programmes and projects and is accountable for their efficiency and effectiveness through programme / project management process and tool improvements.

• The Programme Director also helps drive business change across the senior pathology subject matter experts (SMEs) and project management function, coaching and mentoring key SMEs to lead and excel in their roles and help transform our operational execution processes and procedures.

• To respond and contribute to key sales opportunities and commercial discussions on behalf of Professional Services.

• To help lead and coordinate the operational inputs and programme shape, inputting into the wider sales process led by the commercial and new business teams.

• In addition, this role acts as a driver of digital transformation, embedding data-driven decision-making, AI-enabled insights, and intelligent automation into programme delivery, operational processes, and client engagement.

Key Responsibilities

Portfolio Management

• Work with the other Programme Directors to standardise and continually improve on the core principles of project delivery based upon a Prince 2 methodology

• Develop programme / project management process and tools to achieve target improvements aligned to objectives from the Professional Services Director

• Help develop better supply chain and partner operational management processes

• Facilitate quality activities of the programme, project, and Professional Services teams Programme planning, monitoring and oversight of all allocated projects

• Monitor and manage the project portfolio and engage customer Senior Responsible Owners (SROs) within major client programmes

• Qualify hand over from the sales team to commence programme / project initiation

• Oversee delivery of projects in accordance with the contractual requirements

• Support the Project Manager (PM)/Senior Project Manager (SPM) to coordinate activities between Clinisys and third parties as required within the scope of the project

• Support the PM/SPM to ensure contract acceptance, sign off by the customer and appropriate project closure

• Focus on customer satisfaction and ensuring delivery of the required quality of service or products to agreed standards

• Monitors risks, issues and dependencies across programmes of work with relevant support provided to PMs as required

• Proactively manage, address and close project escalations

• Hold and attend regular internal and customer led programme/project meetings where senior representation is required

• Support and advocate project and programme governance mechanisms

• Motivate all members involved in key programmes to ensure they are completed on time, to the specified cost, quality, and performance criteria

• Standardise and continuously improve delivery frameworks (PRINCE2 / MSP), enhanced with data-led governance and predictive insights

• Leverage predictive analytics to anticipate delays, risks, and cost overruns

• Introduce automated reporting and dashboards to improve portfolio visibility

Cross-functional Roles

• Support the sales process with pricing, delivery presentations

• Support the contracting process with input into contract drafting and templating

• Provide leadership/guidance during incident management

• Support Clinisys Executive in managing senior Exec level escalations

• Translate delivery data into product improvement insights

• Advocate for digital-first and AI-enabled delivery models

• Support the product development life-cycle via

  • Contribution to operational readiness activities

  • Input into prioritisation of developments

  • Coordinate delivery of software developments delivered by the product team as necessary to deliver key programmes of work and influence pathology product strategy working in concert with the product management function

Financial

• Work with the other Programme Directors, PMO Manager & Professional Services Director to standardise on the core principles of financial reporting and governance

• Responsible for the ongoing financial performance and management of their portfolio

• Tracks and reports financial status of projects to input into the UK P&L and programme profitability

• Implement data-driven financial forecasting and margin optimisation models

• Use analytics to identify profitability risks and efficiency opportunities

Line Management

• Effectively coaches and mentors the team either as part of line management activities or under matrix management. Sets clear objectives and goals, provides actionable feedback, and trains the team to reach its fullest potential

• Motivate the team to consistently deliver on time, within budget and to a high standard.

• Where applicable, line manage team members ensuring correct management hygiene including but not limited to performance and development conversations, following standard HR line management process, succession planning, etc

• Develop data literacy and AI awareness within teams

• Upskill teams on digital tools, analytics, and automation

• Lead organisational change towards data-driven ways of working

Communication

• Communicate effectively with all stakeholders

• Present to key senior client stakeholders and as needed at Clinisys company events (whether they are internal, client or potential clinically based)

• Use real-time dashboards and KPI tracking

• Ensure transparency through data-backed insights

General

• To work with and follow the guidance of the Professional Services Director

• To contribute to the team spirit within the company and to actively promote a customer-oriented approach

• To progress personal development and encourage the development of other staff members with a particular focus on helping drive business change initiatives across the operational units

• Establish if/how we can develop value added services to our customer base to help advise on best pathology practice and assist them in the execution of major pathology and ICE programmes

• Perform other related duties as required or assigned by the Professional Services Director

Key Skills, Abilities and Experience

• Ideally experienced in MS Project, Prince 2, and MSP

• Leadership skills to manage project managers, consultants, and a portfolio of projects

• Proven experience of coaching and mentoring a team and developing them to their full potential

• Ability and willingness to take initiative toward driving key programmes to completion

• Ability and willingness to work independently

• Customer service skills and senior stakeholder engagement / management (up to Cxx) level

• Ability to prioritise and work on multiple programmes and projects

• Ability to create and deliver executive-level summary reports and presentations

• Verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organizational levels.

• Demonstrable ability to influence and effect business change

• Demonstrable track record of building and coaching teams of between 5-20 FTE

• Strong consulting and advisory skills

• Bachelor’s degree or equivalent experience

• Demonstrable experience as programme / project manager or programme consultant preferably in the UK Health sector

• Highly experienced in a programme / project management environment

• Moderate experience within an IT or software provider organisation

• Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.

• Strong experience involved in execution of health care sector change programmes

• Proven experience involved in execution of clinical change programmes and clinical systems implementations

• Languages : Fluency in English is required. French, Dutch, and German are highly desirable.

AI / Data & Digital Skills

• Understanding of AI/ML applications in programme delivery and operations

• Experience using or interpreting data analytics and KPIs

• Familiarity with data visualisation tools (Power BI, Tableau, etc.)

• Exposure to automation tools and digital workflows

• Awareness of data governance, privacy, and ethical AI principles

This role is home based with travel for customer meetings or company events.

Location: Ghent, Belgium

Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

#LI-AD #LI-REMOTE

Department

Professional Services

Locations

Belgium

Remote status

Fully Remote

Employment type

Full-time