Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

Paysafe Prepaid Services Limited and Paysafe Payment Solutions Limited are CBI regulated entities forming part of Paysafe Group - a leading global provider of end-to-end payment solutions. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. The Operations team, based in the Dublin Office, has an opening for an EEA Outsourcing Operations Analyst reporting into the Paysafe Prepaid Services Limited EEA Chief Operating Officer. The successful candidate will also provide operational support to Paysafe Payment Solutions Limited.

• Report to Paysafe Prepaid Services Limited EEA Chief Operating Officer
• Ensuring EEA Chief Operating Officer is kept informed of all key Service Provider developments and any impacts in performance (as well as the progress of planned remediation)
• Responsible for oversight of the outsourced operations of Paysafe Prepaid Services Limited as set out in the Master Intercompany Service agreement (MISA).
• Acting as the point of escalation for Service Provider’s teams
• Delivering top quality usage of data sets for trend reporting to support COO, CEO, and senior management requirements.
• Maintain existing reporting (daily, weekly, and monthly) and create new reports where needed.
• Examine existing reports to understand current operational performance levels and identify opportunities for operational improvement. Developing, modifying, and distributing standard and ad hoc reports/dashboards to better understand the overall business and/or unit.
• Receiving, evaluating, and responding to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.
• Engage in periodic service reviews to ensure that all contracts remain consistent with services delivered and that Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) remain within agreed tolerances.
• Collaborating with outsourcing service providers to ensure services are compliant with the CBI / EBA (regulatory) requirements.
• Work with cross-functional teams to help identify issues that require escalation to senior management.
• Providing status updates to stakeholders across the business, including at steering committees and working groups.
• Developing and maintaining guidance documentation, training materials, release details on Paysafe Prepaid Services dashboards and reports.

Combined Entity Responsibilities

• Assist with automation of regulatory reporting on business intelligence tools by creating scripts to automate repetitive reports, ensuring consistency and accuracy.
• Track, analyse and report on metrics used to determine operational performance, productivity, or other measures deemed valuable to an organization.
• Understand operational data structures and create SQL queries to retrieve data.
• Liaise with project management team in maintaining the Operations Outsourcing Governance roadmap and coordinate the delivery of governance projects and initiatives to ensure consistency across the business.
• Collaborating with business partners to develop analytic solutions that enable data-driven strategic decision-making.
• Build positive relationships through on-time delivery of commitments and ensure effective communication with our stakeholders.
• Preparation of Regulatory submissions as required and assist business functions in responding to regulatory queries, on-site visit, and follow-on requests for information.

Core Skills

• IT capabilities, with specific focus on data mining, reporting, and forecasting.
• Advanced Excel.
• Data Analysis and Business Intelligence.Stakeholder Management.
• Ability to build relationships quickly as well as a structured approach to tracking, managing and remediating performance.
• Process Implementation
• Knowledge of working with Tableau, PowerBI, SQL queries, DWH and Salesforce.
• Functional Specification, User Testing, and workflow process diagram.
• Intermediate knowledge of Blockchain/Crypto currency.
• A proven operational knowledge of the Fintech industry, its challenges and growth opportunities
• Good interpersonal skills and relationship management are essential.
• Able to demonstrate enthusiasm and a strong work ethic necessary to succeed in a dynamic, fast-moving and results orientated environment.
• Extensive computer software skills with programs such as Microsoft Excel
• Excellent analytical and strong mathematical skills
• Strong attention to detail
• A passion for creating solutions with a positive attitude to change (excellent problem solver)
• Creative and critical thinker

Must be willing to travel when required by the company.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type regarding ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.