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Escalations Specialist with English (2-year contract)



This job is no longer accepting applications

See open jobs at Paysafe.
Posted on Wednesday, January 31, 2024

Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Further information is available at www.paysafe.com.

What to expect:

  • Manages incoming contacts from existing or potential customers
  • Initiates outbound contacts to existing or potential customers
  • Identifies and assesses customers’ needs to achieve satisfaction
  • Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
  • Maintains customer records by updating account information
  • Supports second level contacts from customers and answering customer inquiries that cannot be solved in 1st level support
  • Close cooperation with the external/internal 1st level Customer Care Centre, as well as with rest of the internal departments to solve customer requirements and improve our processes
  • Documentation of solved customer inquiries in our ticket system

To be successful you need to have:

  • A levels or equivalent school leaving certification
  • Relevant professional experience in similar position
  • Very good knowledge of MS-Office
  • Proficiency in English
  • Customer- and service-oriented personality
  • Professional manner
  • Independent, collaborative, and pro-active working style
  • A good team player, who works well under pressure
  • Hands-on mentality and an international mindset

We offer in return:

  • The opportunity to write the history of a leading and growing multinational company
  • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
  • Multiple career progression opportunities in a dynamic in-house business
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
  • Fun and collaborative working atmosphere
  • Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafe_interviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.

This job is no longer accepting applications

See open jobs at Paysafe.