About Paysafe

Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

To help us fuel accelerated growth, we are looking for an experienced Settlement Analyst.

Position Overview:

This position is responsible for identifying, correcting, and processing system rejects (card transactions) to ensure merchants and the Business are properly funded in a timely manner; processing funding for successfully closed batches and/or PIN debit transactions; reconciling and analyzing data that could potentially have a monetary impact or otherwise to our Business and/or our Merchants. This position requires strong analytical and problem-solving skills to effectively advise Managers and other decision makers on the appropriate course of action and to mitigate risk & loss to all involved parties. Analyst must weigh the cost and benefits of alternative solutions or approaches in their recommendation to Management. In addition, this position requires the ability to appropriately communicate sensitive information and to judge how and with whom this information should be shared. Perform settlement operations and balancing procedures of daily processing to ensure settlement, funding, and associated rejects are processed accurately, timely, and by policies and procedures. This position is also responsible for the proper accounting and analysis of the associated general ledger accounts.

This role is based in our North American HQ in Jacksonville, FL and offers a flexible hybrid work environment where you will have a blend of in office days and remote working days.

Your responsibilities would include:

• Process rejected MasterCard/Visa transactions that affect both merchants and the Business – both First Data and TSYS for all BINs
• Identify and correct TSYS transaction rejects – variety of reject types
• Process funding for PIN debit – FD and TSYS
• Reconciling amounts funded to the Business and subsequently funding merchants
• Understanding of reject codes and how to handle them for successful processing
• Monitor and correct Push Pay (TSYS Express Funding) issues
• Research and locate funds owed to merchants that have not been processed due to a variety of reasons
• Regularly attend meetings and trainings to maintain pace with the changes in the department and/or Business or its affiliates
• Collect and organize information from a variety of sources, including but not limited to co-workers and merchants
• Examine information to figure out what is relevant to the problem and what methods should be used to analyze it
• Based on findings, advise managers and other decision makers on the appropriate course
• of action to solve a problem
• Write memos, reports, and other documents outlining their findings and recommendations for managers, executives
• Monitor the effectiveness of recommendations, including timelines for completion
• Follow communication guidelines according to policies and procedures.
• Liaise with other departments to identify issues, solve problems or share communication.
• Has knowledge of Paysafe products and services available
• Maintain accurate records
• Keep up to date with processor changes/enhancements
• Provide guidance, training, and support for new members of the team
• Able to produce quality work and thrive in a dynamic and fast-paced environment
• Ability to handle multiple assigned tasks within allotted timeframes
• Assist with special projects and perform other duties as needed or assigned
• Perform other duties as assigned by management.
• Retrieve daily cash settlement reports from various card processors
• Develop an understanding of the cash settlements process; understanding the information included in the daily cash settlement reports and how the information is ultimately recorded in the general ledger
• Summarize the daily cash settlement reports into a logical format conducive to general ledger recording
• Perform a detailed self-review to reduce the risk of errors
• Maintain and update the Discover Chargebacks Database
• Post daily Settlement and the Dispositions of Credits
• Assist with various monthly reconciliations
• Assist with developing and documenting procedures for related activities, implementing controls, and recommending systems enhancements
• Preparing various reports as needed
• Assist manager with reviewing settlement reconciliation
• Analyze and interpret platform and card association notifications and changes to ensure there is no impact on the function
• Assist with the preparation of necessary reporting required by each sponsoring bank and executive management
• Timely research of any outages to ensure no monetary impact to the P&L

Skills and qualifications to have:

• Highly organized with advanced multi-tasking and follow-up skills.
• Highly proficient in MS Office, including Excel, Word, and Outlook
• Attention to detail and accuracy of work at all times
• Excellent command of the English language, both written and spoken
• Superior analytical skills
• Professional and effective written and oral communication skills with management, fellow employees, sales offices and merchants
• High level of integrity and trustworthiness due to the sensitivity and confidentiality of information and data that is handled
• Exceptional organizational skills required to manage varying types of projects with overlapping timelines
• Conscientious about quality and timeliness of deliverables
• Must be able to take initiative; doing things to improve the department without being asked
• Must be adaptable, flexible and willing to change without complaint
• Ability to deal with high stress situations
• Customer service oriented
• Strong team-player able to collaborate with individuals at all levels within the organization
• Ability to handle multiple assigned tasks within allotted timeframes
• Dependable and consistent
• Ability to Think Outside the Box
• Ability to be a good listener
• Ability to work as an individual or in a team setting

Position requirements would include:

• Associate Degree or equivalent
• 2+ years’ experience in a related position, Collections/Settlement/Accounting/Finance experience or a combination of related work experience and education
• Occasional overtime may be required, including evenings and weekends, if needed

Life at Paysafe:

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact. We encourage you to apply even if your experience does not exactly align as we value diverse thoughts, experience, and backgrounds.

Equal Employment Opportunity

We provide equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.