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Customer Success Specialist



Customer Service, Sales & Business Development
Posted on Thursday, February 8, 2024

About Paysafe
Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

We are looking for an experienced Customer Success Specialist to join our team.

Your responsibilities would include:

  • Providing the highest level of customer support to our merchants by identifying problems with quick problem-solving skills ensuring to provide clear documentation for internal team updates
  • Maintain and retain merchants by building positive experiences through excellent customer service and problem-solving abilities
  • Consult with merchants to obtain documentation and assist with completion of account change requests
  • Provides rate reviews/statement analysis to merchants and sales agents requesting competitive pricing
  • Promote brand positivity through excellence and obtaining customer reviews
  • Follow all established tasks, procedures, and policies
  • Receptive to coaching/counseling and provided feedback with positive attitude
  • Initiate and/or take part in department improvements as directed by management
  • Assist by accomplishing personal and departmental goals while working effectively within the team
  • Other responsibilities as assigned or requested by management

Qualifications to have:

  • Ability to handle a high volume of calls within a fast-paced environment while maintaining high quality service
  • Active Listening: providing full attention to our merchants, demonstrating our ability to understand and solve problems quickly and efficiently while showing compassion and care
  • Critical/Fast-Paced Thinking: providing a timely problem solve to merchants utilizing training and knowledge of the merchant services industry
  • Prominent level of integrity and care, handling sensitive and confidential information
  • Strong initiative and dedication to high quality support
  • Effective and organized time management skills
  • High quality multi-tasking skills with superb attention to details
  • Excellent written and verbal communication skills with all levels of colleagues, clients, vendors etc.
  • Strong, proactive problem-solving skills and ability to reason with little or no guidance
  • Self-motivated with excellent judgement and decision-making skills while utilizing reason
  • Understanding basic computer skills with the ability and willingness for ongoing merchant services/leadership knowledge
  • Ability to work in a high stress atmosphere with a fast-paced environment

Experience and education required:

  • High School Diploma or equivalent
  • Minimum of two years' experience in customer service or retention. Experience in the merchant services industry is a plus

Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3300 members of a world-class team that drives our business to new heights every day.

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity
We provide equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.