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Relationship Manager, iGaming



Customer Service
Posted on Tuesday, February 20, 2024

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

It starts here. Have a global impact on the world of payments.

As a Relationship Manager, you will be responsible for the developing and maintaining long-term partnerships with key clients in the payments industry. You will act as a trusted advisor, providing strategic guidance, insights, and solutions to help them achieve their business goals and grow their revenue. In turn, you will be responsible for the strategic development (upselling and cross-selling products, driving geographic expansion) of those relationships. You will also collaborate with internal teams to deliver high-quality service and support to your clients, ensuring their satisfaction and retention.

Ideally, the successful candidate will be able to speak Spanish fluently or to a high level.

What Paysafe stands for:

  • Being open and honest.
  • Keeping focused.
  • Operating with Courage.
  • Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here.

How we work:

Our preferred arrangement is for the job holder to follow a hybrid model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

  • Build and maintain strong, long-lasting relationships with key decision-makers / C-suite and influencers in your assigned portfolio of clients.
  • Deeply understand your clients' business objectives, challenges, and opportunities, and provide strategic advice and solutions to help them succeed.
  • Run strategic Monthly / Quarterly Business Reviews, identifying further opportunities for growth and strategic partnerships
  • Identify and pursue new business opportunities within your existing accounts, as well as cross-sell and upsell products and services that match their needs.
  • Work closely with Marketing and other departments to deliver targeted co-marking campaigns
  • Negotiate contracts and agreements and ensure timely and accurate invoicing and payments.
  • Conduct integration health reviews to ensure optimum performance at all times.
  • Build a cross-functional leadership team, coordinating with sales, marketing, legal, risk and other teams to deliver exceptional service to your clients.
  • Monitor and report on key account metrics, such as revenue, retention, satisfaction, and feedback.
  • Work closely with Customer Success Managers to resolve any issues or complaints that arise and escalate when necessary.
  • Stay updated on the latest trends and developments in the payments industry and share relevant insights and best practices with your clients and internal stakeholders.

What we’re looking for:

  • Bachelor's degree in business, marketing, finance, or a related field.
  • Extensive experience (likely 6+ years) in account management, business development, or sales in the payments industry
  • Proven track record of managing and growing strategic accounts and achieving revenue and retention goals.
  • Excellent communication, presentation, negotiation, and relationship-building skills.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to work independently and collaboratively in a fast-paced and dynamic environment.
  • Proficient in Microsoft Office, CRM software, Sales Force and other relevant tools.
  • Willingness to travel as required.

A snippet of what you’ll get in return:

  • Make your day work for you with our flexible working hours.
  • Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
  • You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
  • Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
  • Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
  • Start your day with a free breakfast, fresh fruit and snacks.
  • Take a breather in our dedicated wellbeing room.
  • Spend time with those important to you with our enhanced paid family policies.
  • Test our products Skrill, Neteller and Paysafe Card. Upon joining we will award you £50 into each wallet in your local currency.
  • Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
  • Need a new Laptop or phone? We offer support purchasing Apple and LG products via Stormfront technology.
  • Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
  • Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

  1. Phone screen with Recruitment (30min)
  2. Video interview with the Hiring Manager (45min)
  3. Video interview with the team (45min)
  4. In-person interview including the presentation task, details of which will be shared with you in advance (1h)
  5. Final HR interview with Recruitment (30min)

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.