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Director of Pricing, Merchant



Posted on Tuesday, March 5, 2024

About Paysafe
Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

We are looking for a Commercial Pricing Leader who will run our pricing strategy with a primary focus across the US merchant business that align with Paysafe’s financial goals which consider the competitive landscape, market conditions and customer value proposition. You will develop and deliver on pricing policies, governance and managing the road map across our Merchant team. This role is based in Jacksonville, Florida where we offer a hybrid work environment and you will have a blend of 3 in office working days and 2 remote working days during the work week.

Serving all the territories and products Paysafe operates, the successful candidate will be responsible for:

  • Assisting to develop pricing strategies that align with Paysafe’s financial goals which consider the competitive landscape, market conditions and customer value proposition
  • Conducting market research and analysis to understand customer behavior, industry trends, and competitors' pricing models
  • Recommending pricing models that consider various payment methods, transaction volumes, risk factors, and customer segments
  • Optimizing pricing proposition, execution, and mechanics through the customer lifecycle, from offer, bill and collect
  • Working towards key performance indicators (KPIs) to measure the effectiveness of pricing strategies and regularly reporting on their performance. Analyzing the impact of pricing decisions on the company's profitability
  • Assessing pricing-related risks and opportunities, e.g., to win new business, grow transaction volume and mitigate against attrition
  • Ensuring adherence to relevant industry regulations and compliance standards
  • Segregating customers into different segments and tailoring pricing strategies to meet the needs of each segment
  • Collaborating with sales, product, and marketing teams
  • Effectively communicating pricing changes to internal stakeholders and customers
  • Leading a team of pricing analysts and professionals
  • Collaborating with finance, operations, product, banking, and schemes teams to understand the cost structures associated with payment processing and factor these into pricing decisions
  • Managing the budget associated with pricing activities and ensuring efficient resource allocation

What to Expect:

  • Build and manage relationships with the insights team, the delivery team, the planning manager, and stakeholders throughout the business to deliver your objectives, while rolling up your sleeves to get the work done
  • Thrive with high visibility and high scrutiny; the role will be critical to driving the company’s near- and mid-term growth
  • Problem-solve on critical strategic
  • Analyze and interpret market trends, customer behavior, and financial data to inform decision-making
  • Develop and implement strategic initiatives that support the company's long-term goals and objectives
  • Generate new organic growth opportunities on existing clients in partnership with wider agency leadership
  • Build and mentor diverse strategic thinkers focused on creating growth opportunities for our clients and the agency. You will lead by example and inspire other strategists and account team members
  • Utilizing one’s numerical and analytical skills to quickly translate large data sets into insights

Core Competencies

  • Integrity
  • Entrepreneurship
  • Business development mindset
  • Collaboration / Negotiation
  • Effectiveness Under Pressure
  • Operational Effectiveness / Execution
  • Innovation
  • Positive “Can Do” Attitude

To be successful you need to have:

  • 6+ years of overall experience required, with 4+ years of pricing experience, preferably as a people manager of a pricing team. Previous experience in card payments or the payments industry is also a plus
  • A bachelor’s degree within business, finance, and/ or logistics or any relevant degree is required as a minimum requirement. Master’s degree preferred, although is not required
  • Card Acquiring and Payment Processing knowledge, especially interchange and scheme fees needed
  • Excellent negotiation and presentation skills
  • Proven experience in leadership roles, such as pricing manager or director of pricing
  • Deep analytical skill and experience creating complex models to forecast the impact of pricing changes
  • Expertise in quantitative and qualitative customer validation techniques, including surveys & customer interviewing to test customer segmentation, value metrics, pricing models, etc.
  • Adaptability skills: The ability to adapt and stay current with industry trends and best practices.
  • Extremely competent in using Microsoft Office suite, Excel (financial analysis and modelling techniques) and PowerPoint in particular
  • Knowledge of VBA, Access, Salesforce, Tableau or SQL is a plus
  • Ability to quickly translate large data sets into insights
  • Excellent interpersonal skills and the ability to collaborate effectively with various departments and teams
  • Able to thrive in a fast-paced, global, and diverse environment
  • A natural alignment with Paysafe values of Pioneering, Courageous, Open and Focused

Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth.

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type concerning ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.