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Identity & Access Management Operations Manager



Posted on Wednesday, May 22, 2024

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

It starts here. Have a global impact on the world of payments.

Paysafe is currently seeking a highly motivated and talented Identity & Access Management Operations Manager to join its Information Security team. The ideal candidate must demonstrate a robust understanding of identity & access management principles, along with experience in defining, implementing, and operating processes to provision, maintain and deprovision user accounts and access entitlements within a dynamic and fast-paced organisation.

What Paysafe stands for:

  • Being open and honest.
  • Keeping focused.
  • Operating with Courage.
  • Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here.

How we work:

Our preferred arrangement is for the job holder to follow a hybrid model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

Coordination and maintenance of policy documentation, including review and publishing.

    • Define & communicate access role ownership accountabilities for business applications.
    • Establish access role profile ownership in collaboration with senior business leaders.
    • Work with Business Analysis colleagues and application owners to define & agree appropriate application entitlements and roles and identify “toxic combinations” to inform segregation of duties controls.
    • Identify vulnerabilities and gaps in identity and access management operational processes.
    • Define, document, and execute centralised operational processes and procedures for the provisioning and deprovisioning of user accounts and access rights.
    • Define and establish consistent request and approval workflows within IAM technologies, in collaboration with IAM Technology Engineering colleagues.
    • Provide input to IAM process related training for line managers and application & role owners.
    • Work with application administrators to migrate existing access management processes to centralised processes.

• Work with security engineering colleagues and application administrators to implement monitoring of access changes within critical applications.

• Support regulatory compliance evidence requests, as required (e.g. SOX effectiveness of design and effectiveness of operation testing).

What we’re looking for:

  • 10 years of relevant Identity & Access Management experience and at least 3 years of people management experience.
    • Experience in working within Financial Services industry preferable.
    • Comfortable engaging in matters relating to Identity & Access Management operations processes with all levels of seniority.
    • Understanding of regulatory requirements such as PCI and SOX-404 advantageous.
    • Strong written and verbal communication skills, interpersonal and collaborative skills, and ability to communicate IAM concepts such as Joiners-Movers-Leavers, RBAC and user access certifications, to technical and nontechnical audiences.
    • High level of personal integrity, as well as the ability to professionally handle confidential matters whilst showing an appropriate level of judgment and maturity


• Bachelor’s degree in Information Systems (IS), Information Technology or a related area.

• Recognized and active certification such as CISSP, CISA, CISM, CRISC or similar.

A snippet of what you’ll get in return:

  • Make your day work for you with our flexible working hours.
  • Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
  • You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
  • Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
  • Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
  • Start your day with a free breakfast, fresh fruit and snacks.
  • Take a breather in our dedicated wellbeing room.
  • Spend time with those important to you with our enhanced paid family policies.
  • Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
  • Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
  • Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
  • Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
  • Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

  1. Phone screen with Recruitment.
  2. Video interview with the Hiring Manager.
  3. In-person interview
  4. Final HR interview with Recruitment.

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.