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VP, Credit and Large Merchant Risk



Posted on Saturday, May 25, 2024

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

It starts here. Have a global impact on the world of payments.

Paysafe is currently searching for a VP, Credit and Large Merchant Risk to join our team. You will be responsible for defining and executing the strategy for Large Merchant and Credit Risk the across our global business. This role will be based in London, or, alternatively, in Jacksonville, FL.

This role is a key leadership role within our Risk function and will support resilient global business growth by ensuring we are able to support the needs of large/specialized merchant customers in a way that delivers acceptable and resilient loss and integrity performance, while building the function in an efficient and scalable manner.

This includes enhancing standards (framework, methodologies, policies, guidelines and/or procedures) for underwriting and acting as a strategic advisor to executive and senior management, and business partners on risk-related matters.

The first-line risk teams in tandem with Global Regulatory, Compliance & Enterprise Risk, Data Science & Analytics and and business development and relationship management to accomplish these goals.

The Department serves as the first line of defence to detect and mitigate credit and integrity risks to the Company.

What Paysafe stands for:

  • Being open and honest.
  • Keeping focused.
  • Operating with Courage.
  • Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here.

How we work:

Our preferred arrangement is for the job holder to follow a hybrid model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

  • Work with the SVP, Risk Management to develop, define, communicate and implement end-to-end risk management strategies and vision in line with the business’s short and long-term strategic objectives with respect to loss ratios, SLAs and portfolio performance
  • Develop and implement leading underwriting strategies and build the framework for a robust programme that will continue to drive operational transformation towards an efficient, effective and coordinated model across all business units
  • Leading and mentoring Underwriting, Counterparty Risk and Credit Risk teams within the function in performance management and professional development
  • Manage the activities of these teams to assure timely and accurate completion of responsibilities and compliance with corporate objectives and standards
  • Ensure Associations regulatory and compliance by reviewing Associations circulars and bulletin regulations in partnership with the Card Brand Relationships team
  • Certify all policies and procedures are fully documented and approved in accordance with standards/guidelines
  • Act as the liaison with Acquiring Banks, Regulators, Auditors, Major Customers and Sales relationships
  • Provide guidance and training to team on policy issues, exceptions, risk ratings, deal structuring, appropriate hold limits and identification of covenants and other key provisions
  • Appraising performance, rewarding and developing employees as needed with a strong focus on continuous improvement to optimize the underwriting function
  • Assist in the day-today operation of the team, which includes but is not limited to:
    • Assisting in proper decisioning and monitoring of accounts
    • Providing second approvals where required by company guidelines
    • Handling escalations and decline re-evaluations from sales management
    • Strive to achieve the daily underwriting service level agreement (SLA)
  • Manage, contribute and/or lead meetings with a goal of information sharing and team building as well as coaching to provide feedback for improvement of individual and team performance:
    • Weekly one-on-one meetings
    • Monthly team meeting
    • Ad Hoc group meetings as dictated by business requirements
  • Work with the Analytics team to prepare and distribute daily, weekly, and monthly underwriting metrics
  • Embrace and drive change within the department; identify gaps in processes, opportunities for improvement and assist in the development, training and implementation of these areas
  • Assist with projects, delegated tasks and participate in committees as needed
  • Ensure financial, compliance and fraud risk are mitigated through employee engagement, system enhancements, and industry analytics
  • Sponsor changes to the current system and provide feedback in building an enterprise underwriting management platform
  • Ensure that knowledge and best practices are being shared and leveraged on a Global scale
  • Coordinate and host departmental sponsored training events and meetings with our webcasting and virtual event tools
  • Developing budgets, forecasts, metrics and measures as well as monitoring and evaluating the results
  • Work with the Analytics team to provide information to the management team by gathering and summarizing data; preparing reports; making presentations of findings, analyses, and recommendations
  • Identify and evaluate operational risks arising from significant projects, programs and products

What we’re looking for:

  • Bachelor’s degree in business, finance or risk management
  • At least 10 years of related acquiring/fintech industry work experience with a focus on large merchant credit risk
  • Experience leading and managing a team in retail, card not present, “high risk”, travel and ecommerce underwriting & monitoring environment for 5+ years
  • Skilled communicator and presenter with the ability to influence and motivate others
  • Problem solving and decision-making skills with the ability to analyse complex information to identify the key issues/actions and drive to resolution
  • Ability to stay informed of new and upcoming developments in acquiring risk and the financial sector
  • A skill for identifying the behaviours and signs of risky/fraudulent activity or applications
  • The capability to think through cases and apply sound and timely judgment and problem-solving skills
  • Ability to make independent and sound decisions in an unstructured environment
  • Ability to prioritize and execute on the highest areas of importance
  • Ability to stay calm and positive when dealing with merchant and sales partners inquiries
  • Conscientious, thorough, and able to handle responsibility, stress and authority appropriately
  • Proven ability to successfully manage change across an organization through clarity of message, command of subject matter and effective delivery
  • Knowledge and experience with Auto Decision workflow processes
  • Knowledge of various card brands’ (VI, MC, AX, DI) rules and regulations
  • Ability to partner and work seamlessly across the team to effectively document and share problems resolutions, opportunities, and solutions
  • Knowledge and understanding of fraud, legal aspects and compliance requirements relating to merchant processing

A snippet of what you’ll get in return:

  • Make your day work for you with our flexible working hours.
  • Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
  • You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
  • Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
  • Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
  • Start your day with a free breakfast, fresh fruit and snacks.
  • Take a breather in our dedicated wellbeing room.
  • Spend time with those important to you with our enhanced paid family policies.
  • Test our products Skrill, Neteller and Paysafe Card. Upon joining we will award you £50 into each wallet in your local currency.
  • Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
  • Need a new Laptop or phone? We offer support purchasing Apple and LG products via Stormfront technology.
  • Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
  • Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

  1. Phone screen with Recruitment.
  2. Video interview with the Hiring Manager.
  3. In-person interview
  4. Final HR interview with Recruitment.

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.