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VP, Global Operations



Posted on Wednesday, June 5, 2024

About Paysafe
Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

Reporting in to our SVP Global Operations, we are looking for a VP, Global Operations who brings Merchant Acquiring experience to help lead transformation efforts across our operations team. The VP, Global Operations is a strategic and operational partner to the SVP, Global Operations and the senior leadership team of the global operations team. You will be responsible for driving the execution of key initiatives, facilitating cross-functional alignment and communication, and providing insights and recommendations to optimize the global operations effectiveness and impact. You will act as a liaison between the global operations team and other internal and external stakeholders such as sales, product, IT, marketing and data, ensuring alignment and collaboration on strategic priorities and operational challenges. In addition, this leader has strong knowledge with payment processing and acts as an advisor to our US operations team. You will work closely with the CEO, ExCo, and senior leadership teams across all functions to drive strategy and growth for the broader Merchant Solutions organization. This role will also be responsible for managing and advising the strategy team and product delivery team to ensure revenue and EBITDA initiatives are identified, prioritized, analyzed, and executed.

This role is based in Jacksonville, Florida and offers a hybrid work environment where you will have a blend of 3 in office working days and 2 remote working days during the work week.

Primary Responsibilities:

  • Support the SVP, Global Operations in developing and executing the strategic vision and goals of the global operations department, ensuring alignment with the overall company strategy and objectives.
  • Drive transformation and strategy initiatives, working closely with the SVP, Global Operations and senior leadership team to identify opportunities for growth and improvement, and develop and implement plans to achieve them.
  • Act as senior advisor to the North America payment processing operations team to ensure we operate at and above market standards.
  • Create strategies at the organization, channel, product, or project-level to drive new revenue, increase portfolio profitability, reduce attrition, reduce expenses, and/or capture any uncollected revenue
  • Seek and coordinate alignment across business strategy, product strategy, data strategy, and revenue strategy
  • Identify revenue and EBITDA risks and opportunities to help navigate potential change and anticipate impact to multiple sales channel P&Ls
  • Responsible for leading, designing, and executing strategy in the Merchant Solutions team
  • Understand and navigate the business environment, competitive landscape and business models
  • Build peer support and strong internal relationships with key stakeholders
  • Negotiate with vendors to secure incentives, reduce costs, and/or seize new revenue opportunities
  • Manage multiple teams and all aspects of managing the team, including but not limited to: overseeing roadmaps and prioritization of work, hiring, training, coaching, and developing team
  • Serve as a trusted advisor to the CEO to influence and execute on his agenda
  • Manage business communications on behalf of CEO, prepare presentations for C-level and board audiences; act as proxy as needed
  • Partner with senior leaders across functions to understand their strategy, roadblocks, and path to success; filtering status updates to CEO
  • Influence product and technical roadmaps

What we are looking for:

  • 7+ years of experience in a similar role within the payments or fintech industry directly related to payments acquiring / payments gateway experience
  • 5+ years of leadership experience leading direct reports and teams
  • Business change or Transformation experience is desired
  • Bachelor’s degree in a related field of study; MBA preferred
  • Experience in Payments product delivery is highly desirable
  • Prior consulting or start-up experience preferred
  • Working knowledge of IT, finance, operations, product, sales, and BI functions
  • Strong business acumen
  • Successful ability in quantifying, prioritizing, and making decisions given trade-offs
  • Ability to balance big picture thinking with strong attention to detail
  • Strong collaboration and communication skills
  • Able to diplomatically challenge status quo, manage dissenting opinions, and guide teams to desired resolution
  • Strong analytical skills
  • Skilled leader with a strategic vision
  • Ability to prioritize and delegate tasks to appropriate parties, support and hold accountable for results
  • Ability to thrive in a dynamic environment and a passion for driving change
  • Proficiency with Microsoft Office Suite required

Key Competencies:

  • You are positive, entrepreneurial, kind, and creative
  • You sincerely care about your customers and colleagues and want to create strategies and solutions to help them succeed
  • Your colleagues describe you as someone who "gets things done"
  • You think problem solving is fun

Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3300 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth.

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.