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Site Reliability Operator

Paysafe

Paysafe

Posted on Thursday, June 6, 2024

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Further information is available at www.paysafe.com.

We are looking for a Site Reliability Operator to join an international team providing first class support for Paysafe business critical services. You will be part of a 12 hours rotating shift that ensures we provide 24x7 global support and response times for our services and applications working closely to our SRE and other teams around the world.

What you will do:

  • Single point of contact for the International Paysafe partner base in case of incidents, requests or other information that is required by a partner or internal users
  • Receive, log & handle incoming calls, emails, portal requests regarding technical issues with critical application and infrastructure components
  • Analysis and resolve incidents as part of the 1st level of support
  • Manage communication with users and external partners professionally and efficiently
  • Support and collaborate with Paysafe’s 2nd and 3rd level technical teams
  • Understand, support and manage to Paysafe’s key SLA’s
  • Track resolution of any technical issue to ensure SLA’s met

To be successful you need to have:

  • 1+ years of Customer service, service desk experience
  • Analytical thinker who can quickly assess and identify issues based on alerts and monitoring
  • Familiar with ITIL and incident management process
  • Good level of proficiency of spoken and written English
  • Positive, proactive, and personable
  • Excellent communication and interpersonal skills
  • Strong sense of responsibility
  • Team player in multi-cultural team
  • Stress resistant and able to deal with change

Considered a plus:

  • Strong advantage would be knowledge of different application and infrastructure monitoring solutions. Ticketing system experience.
  • Strong advantage would be knowledge of Internet technologies that include: TCP/IP, O365 Products, Dedicated Access, HTTP response codes and methods.

We offer in return:

  • The opportunity to write the history of a leading and growing multinational company
  • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
  • Multiple career progression opportunities in a dynamic in-house business
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
  • Fun and collaborative working atmosphere
  • Flexible working model - we encourage our employees to embrace our flexible working approach.

With offices in USA, EU, and the UK, Paysafe offers individuals an opportunity to join a fast-moving global company with energy, passion and drive, committed to developing world-class online financial solutions.

We take pride in our employees and offer excellent remuneration and benefits, as well as a positive, rewarding and fun work environment.

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.
Only shortlisted candidates will be contacted for an interview.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.