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Director, Sponsor Bank Relationships



Customer Service
Posted on Saturday, June 15, 2024

About Paysafe
Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

Your career starts here. Help us build and deliver innovative payment solutions.

The Paysafe Banking division is responsible for the Group’s global payments, managing our international relationships and connectivity with our core bank and non-bank partners as well as the card brands to drive our strategic initiatives and ensure Paysafe has the strongest possible platforms and solutions for our future payment needs. We are currently seeking a Director to run Sponsor Bank relationships for North America. The right candidate will have strong knowledge of card payment processing, including the creation of new BINs at banks/processors as well as the migration of BINs between banks. As we bring on new sponsor banks to support future growth, experience in developing new bank relationships and also negotiating sponsorship agreements and pricing will be important for the role. The candidate should also understand the mechanics of Fiserv and TSYS processing. Knowledge of non-card payments (e.g. ACH, wires) would be a plus, as well as a general understanding of risk and compliance, in relation to merchant underwriting, chargebacks, fraud and navigating high risk industries. A majority of Paysafe’s business is considered as mainstream and low risk; however, we also strategically process payments in several niche areas, such as: Internet/Online Gambling, Nutraceuticals, Trial Continuity and Crypto. A candidate with expertise in these areas would be an advantage.

This role is based in Jacksonville, Florida and offers a flexible hybrid work environment where you will have a blend of office days and remote working days during the week.


  • Assisting with driving and delivering the Group’s banking strategic plan in relation to sponsor banks
  • Develop and maintain a portfolio of bank relationships, in the US and Canada, including regular contact with account managers and other key staff at each bank, acting as the “point of contact” for the bank’s relationship team
  • Negotiate pricing and commercial agreements
  • Identify and cultivate new sponsor bank relationships to support strategic objectives, such as iGaming, Nutra and Crypto
  • Support Paysafe’s targeting and delivery of new merchant verticals, including segments that are considered as niche or higher risk, such as iGaming (Internet/Online Gambling), Nutra and Crypto
  • Drive the end-to-end onboarding of new sponsor banks, from negotiating sponsor agreements and related legal documents (in coordination with Legal), moving or raising BINs and related technical setup activities through to compliance/AML reviews and go-live
  • Contribute to sponsor bank strategy, including the allocation of business (wallet share) amongst the sponsor banks and determining direction of travel which gives Paysafe an edge against our competitors
  • Act as the technical advisor on sponsor bank implementations for the business
  • Perform analytical analysis on bank processing volumes, to cultivate data-driven decision making and provide visibility to Banking leadership
  • Maintain awareness of key changes to card scheme rules which could impact our banking relationships, working closely with our Scheme Compliance team
  • Help coordinate incoming sponsor bank audits, working in alignment with Risk and Operations
  • Maintain oversight of banking fees and charges, including analysis of where to optimise and identification of cost efficiency opportunities
  • Provide ongoing updates to the business units on current banking environment and status of relationships as well as key banking activities
  • Provide banking support for our multiple payment gateways (e.g. Netbanx) and ISO/ISV and Payfac models, ensuring we have adequate banking coverage to serve the business
  • Work closely with the Banking team on non-card processing initiatives with sponsor banks, such as ACH processing and Banking-as-a-Service white labelled banking
  • Act as an escalation point within Paysafe for the bank
  • Prepare external and internal presentations, as required


  • Minimum 8 years of relationship management experience; ideally 5 years working within the banking (merchant services) industry
  • Bachelor’s degree in Business or a related field of study
  • Pro-active and energetic with the ability to thrive in a fast-paced environment
  • Ability to manage multiple priorities and meet tight deadlines set both internally and externally
  • Ability to work in a team
  • Excellent communications and negotiations skills
  • Strong analytical mindset with exceptional attention to detail
  • Excellent verbal and written communication skills
  • Ability to travel from time-to-time, although flexibility provided

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.