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Business Analyst, CRM



Posted on Thursday, July 4, 2024

About Paysafe
Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com

Your career starts here. Help us build and deliver innovative payment solutions.

We are looking for a Business Analyst, CRM based in Jacksonville, FL. This role offers a flexible hybrid work environment where you will have a blend of office days and remote working days during the week. Join our team and help us improve our customer service and sales processes with modern cloud tools.

Position Overview:
As a Business Analyst, you’ll be improving and expanding the use of AWS Connect and Salesforce within Paysafe for servicing and sales. You’ll work collaboratively with our global CRM team and key stakeholders across the business. An ideal candidate is someone who enjoys being in a constant learning environment and is passionate about bridging the gap between business needs and technology solutions.

Your responsibilities would include:

  • Capture requirements in a structured way from various stakeholders in North America and Europe.
  • Analyze data in Excel and summarize insights in PowerPoint.
  • Work with business stakeholders in Customer Service and Sales, tool experts and developers to build a high-performance, flexible setup for our business.
  • Write documentation and user stories, under guidance from the product managers.
  • Learn and grow with our modern cloud tools: Salesforce for CRM and case management and AWS for telephony (Connect, Lens, Lex).

Qualification and experience to have:

  • 2+ years of experience in business or process analysis type roles. Sales or customer service focused experience is a plus.
  • Bachelor's degree or an equivalent combination of education, training, and/or work experience.
  • You like to work with numbers and processes. You have experience in the finance or payments industry, or you are eager to learn about it.
  • You have excellent communication skills, both verbally and in writing. You are comfortable speaking to business and IT professionals.
  • You are comfortable working in a hybrid and multicultural environment.

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.