Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

It starts here. Have a global impact on the world of payments.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here.

How we work:

Our preferred arrangement is for the job holder to follow a hybrid model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

We are looking for a Director – Enterprise Risk Management (ERM) to join an expanded global team. You have the leadership and technical skills required to build and manage a high performing team of risk specialists. You have exceptional influencing skills and are inspired by the challenge of designing an integrated operational risk team which focuses on Risk and Control Assessments, and to drive the Enterprise Risk landscape and to develop best in class policies, procedures and tools. You have a track record of successful collaboration with a wide range of stakeholders and have experience implementing change.

You will lead an integrated team which designs and implements a comprehensive policy, oversight, monitoring and reporting. You will play a significant role in setting the risk tone and culture across the group and will help lead the Global ERM team and influence stakeholders to identify, measure and monitor existing and emerging risks.

You will be responsible for ensuring that the key risks for the group are assessed and reported to increase transparency and support proactive management & mitigation of these operational risks. You have the experience, background, and skills to be forward looking in helping Paysafe to achieve growth while maintaining an optimal risk profile.

You will communicate trends, recommendations and issues at a strategic and operational level to senior fora and lead engagement with internal and external parties for the risks in your area of responsibility. As a Director and member of the Enterprise Risk Senior Management Team you will also be responsible for leading & contributing to the delivery of the overall objectives of ERM.

The impact you will have:

Frameworks and Policies

• Develop and monitor the implementation of all relevant second line Frameworks & Policies in relation to ERM
• Owner of the ERM policy suite covering risk and control assessment for the Group
• Review the effectiveness of relevant risk management Frameworks, Policies, Systems, Processes and Tools on an annual basis and executing the communication and embedding of these effectively in the First Line.
• Ensure the above Frameworks and Tools facilitate the timely risk identification, assessment, mitigation, monitoring and reporting of operational risk.
• Oversight of the development of relevant support materials to assist with successful interpretation and implementation of relevant risk management Frameworks & Policies.
• Ensure that the overall ERM priorities are delivered in accordance with Risk Appetite.
• Provide insight into and create resolutions and / or policies to existing and emerging risks.

Oversight, Monitoring & Assurance

• Partner to senior business leaders and effectively challenge and influence business behaviours and risk culture, highlighting issues and articulating outcomes
• The remit extends to all divisions of the Group and the role is unique in its reach across multiple businesses and stakeholders and requires frequent interaction with senior management.
• Oversee the development of a reporting suite and summary dashboards which facilitate the timely and meaningful oversight and monitoring of risk at a group level and by business unit for internal and external purposes.
• Analyse internal and external events and consider emerging themes and trends.
• Complete root cause analysis of significant operational risk events/incidents.

Influence

• Attract, develop and retain a high performing and technically skilled team which is a source of talent for the department, and the wider group.
• Maintain highly effective and influential relationships at SMT/Business Leader and below, to ensure that the Operational Risk environment and Risk Culture for the group is improving.
• Develop and maintain expert knowledge of key business portfolios and emerging trends/risks developing in the financial services industry.
• Anticipate and prepare for emerging regulatory developments and maintain effective relationships with our regulators.

Key competencies required to be effective in this role:

• Develops strategic perspective

• Know how work relates to the organization's business strategy
• Demonstrate forward thinking about tomorrow's issues and the possible solutions.
• Ensure that all systems in the organization are aligned, scalable and well controlled to achieving the overall strategic goals.
• Ensure business controls efficiently and effectively mitigate the relevant business risks.

• Communicates powerfully and influences

• Use strong writing and verbal skills to communicate facts, figures, and ideas to others. (ability to present unpopular opinions)
• Give clear, understandable instructions to stakeholders and others
• Help people understand how their work contributes to broader business objectives
• Break down communication barriers between teams and departments

• Collaborates and fosters teamwork

• Develop cooperative working relationships with all stakeholders
• Proactively address conflicts and disagreements that affect effectiveness of work

• Focuses on results

• Build commitment in others for their individual and team objectives.
• Hold others accountable for achieving results.

• Builds relationships

• Handle difficult situations constructively and tactfully.
• Maintain and utilize relationships outside the company through which resources or information can be generated.
• Deal effectively with people in order to get work accomplished.

What we’re looking for:

• Minimum 10 years of experience in financial services, including c. 5 years in a control function, risk function or internal audit and a 3rd level qualification or equivalent.
• Proven experience building and leading a team of risk experts and experience interacting and delivering on independent/regulatory reviews.
• Effective communication and influencing skills both written and verbal at Senior Management Team and Leadership team level.
• The role holder should have a proven track record in managing relationships at the highest level with Audit, Compliance, Operational Risk, Enterprise Riak and a wide range of business functions.
• Track record in delivering step change improvement in risk environment.
• Strong people management skills
• Knowledge of leading Governance, Risk & Compliance tools.
• A plus: Knowledge of capital and liquidity risk frameworks and regulations (including individual adequacy assessment processes)
• Strategic thinking skills are imperative to develop a clear vision for transformation as it is needed to align with company goals.
• A natural alignment with Paysafe values of Pioneering, Courageous, Open and Focused.
  

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry it over up to 5 days into the next year.
• Enjoy social events on our rooftop terrace with views of St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill, Neteller and Paysafe Card. Upon joining we will award you £50 into each wallet in your local currency.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or phone? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

1. Phone screen with Recruitment.
2. Video interview with the Hiring Manager.
3. In-person interview
4. Final HR interview with Recruitment.

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.