Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

It starts here. Have a global impact on the world of payments.

We are currently looking to hire a Senior Director of Product, Merchant Experience in our team in London. The Senior Director of Product will play a key role in ensuring our merchant experience products which include onboarding, developer experiences and portals are competitive and aligned with Paysafe’s strategy and needs. This individual will report to the SVP Product, Merchant Solutions and be responsible for the delivery of merchant experience enhancements within Paysafe for our merchant business.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here.

How we work:

Our preferred arrangement is for the job holder to follow a hybrid model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

• Lead the Product team that is responsible for merchant experience within the Paysafe Group.
• Build a product strategy/vision for merchant experience that aligns to the overall company strategy.
• Work alongside other product leads and own the development roadmap and prioritisation.
• Foster collaborative and supportive relationships with all stakeholders, communicate clearly and in alignment with the overall Group Product roadmap. Merchant experience is at the core of Paysafe Group’s offering and as such is always in focus. The ability to empathize with the needs of different Business Units and their sub-divisions is critical.
• Data-driven decision making and planning: define KPIs for measuring success and validate all assumptions post execution.
• Follow product development and management methodology that is consistent with the accepted norms for the group as a whole.
• Lead product managers, product owners and UX designers who will be responsible for executing the merchant experience strategy.

What we’re looking for:

• 10 years' experience in a Product Management related field.
• 5 years’ experience in a product leadership role.
• Education in BA related field - Business, Finance, Economics, Software Engineering, or equivalent work experience.
• UX experience either as a designer or team leader.
• Understanding of the technical aspects of merchant onboarding, portals and UX design.
• Prior work experience in PSPs & Acquirers.
• Experience of creating a product vision and strategy.
• Prior experience working in a global company and driving transformation via a global roadmap.
• Understanding of scaled agile and the SAFe framework.
• Experience working in a diverse, multicultural, and global company is an added advantage
• You’re comfortable communicating with senior business stakeholders, engineering, Design/UX and Analytics teams – verbal and written communication skills and capacity for articulation.
• Decent technical knowledge and skill to speak authoritatively on the technical aspects of payment method integrations
• Excellent English skills

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

1. Phone screen with Recruitment.
2. Video interview with the Hiring Manager.
3. In-person interview
4. Final HR interview with Recruitment.

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.