Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

As part of the Digital Assets Team, the Relationship Manager will report directly to the VP FX/Trading and will be responsible for providing the highest-level of service and support to Paysafe FX/ Online Trading merchant accounts and for building solid, long-term relationships in order to continuously grow and optimize existing portfolios. The ideal candidate will proactively handle the needs of the assigned merchants and will be accountable for determining the best ways to effectively promote, sell and manage the account to consistently grow revenue.

If you are looking for an environment where you can expand your skillset and deepen your expertise within payments and digital wallets working with a market leading product suite in a high performing team then this could be a great opportunity for you.

Our preference is for the job holder to be based in London so that they can follow our preferred hybrid working model of working remotely while also being able to work an average of three days per week from our office in central London.

Responsibilities

• Maintain a solid understanding of Paysafe Group’s products, including but not limited to Acquiring, Digital Wallets and other payment processing solutions, systems, services and products.

• Provide accounts with superior and professional service, support and follow-up for operational requests as well as for more complex projects and integrations, if required.

• Display a strong understanding of each merchant’s business model in order to effectively promote and upsell Paysafe’s solutions, grow the existing portfolio and help merchants optimize their payment processing activities.

• Engage the Marketing and Product team to develop marketing support for merchants where the business case exists and where it will make Paysafe a better partner for our merchants

• Reach revenue targets within assigned accounts through effective leadership, consultative support, and relationship building in order to contribute to the attainment of the Company’s sales goals and to avoid account attrition.

• Regularly monitor processing activities of merchant accounts, communicate and interpret pertinent information, patterns and trends to clients.

• Conduct regular account review meetings, ensuring merchant contact is maintained and all issues are identified, addressed and relationships built and strengthened

• Convey clear and accurate information at all times to merchants regarding industry rules and regulations, security and compliance matters, product information and project progress.

• Collaborate with Product, Risk, Marketing and other internal departments in order to effectively respond to merchants’ inquiries and concerns, and to communicate feedback on customer and partner requirements, preferences and valued-added features

• Provide consultancy-like advice about the payments market to clients

• Provide accurate and timely market information on your selected market sector to help drive our future marketing and product strategies

• Foster positive and harmonious inter-departmental relationships at all times.

Skills and Requirements

• Minimum 4 years of experience within the online payments space

• You have some prior experience in account management, relationship management, customer success, sales or business development, ideally, but not limited to the FX/ Online Trading and online payments space.

• Highly customer focused with solid experience supporting large merchants and a proven track record in growing an existing business portfolio as well as achieving and exceeding established revenue targets

• Commercially aware with the ability to think strategically and spot new opportunities

• You can work independently, and possess strong organizational, time management and communication skills.

• You are tech savvy, extremely customer service oriented, professional, resourceful, and have the patience and the ability to tactfully handle customer inquiries and negotiations.

• You demonstrate excellent enthusiasm and a strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment.

• You are proficient in MS Office (Word, Excel and PowerPoint) and preferably have past experience working with CRM systems and/or in-house software programs.

• Experience drafting proposals and presenting in front clients will be considered important assets.

• You must be available for travel to meet and network with clients in person.

• Excellent communication skills and command of English. Additional languages skills are a strong plus

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.