Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Further information is available at www.paysafe.com.

Access your digital marketing future by joining Income Access, a Paysafe Company that specializes in digital marketing services and technology solutions for the constantly evolving online market place. As a supplier of an award-winning affiliate tracking and reporting software, Income Access, has been a leader in the iGaming industry for over 15 years.

Income Access’ success is built on adding value to our partners by demonstrating an appreciation for the relationship between identifying needs and providing solutions. We develop impactful digital marketing solutions by bringing together experts in affiliate marketing, social media marketing, web development, graphic design and copywriting.

With a blend of projects that focus on both autonomous and collaborative skills, Income Access offers room for growth and an environment that fosters new abilities. Are you ready to take the next step by working at a forward-thinking company that values creativity and nurtures talent?

Essential duties:

The responsibilities of the Account Manager consist of providing clients with ongoing training, technical support, and insight thereby establishing meaningful, strategic, and profitable relationships. The goal of the Account Manager is to retain and grow the business with our current client. This is done by ensuring that clients are optimally benefiting from the Income Access software as well as identifying opportunities to increase the use of products and services offered by Income Access.

• Client Relationship Management - Initiate frequent communication with your portfolio of accounts to learn about the client’s business, their goals and strategies, and their points of pain in order to identify opportunities to better leverage how the client works with Income Access and increase revenue.

• Client Upsell – spotting upsell opportunities for additional services provided by Income Access. Identifying client’s needs and offering service solutions.

• Client Training – train clients on the best use of our software to match their business needs, and notify clients of software upgrades and schedule training on new features for the client’s staff

• Client Communication – Create awareness and increase up take of product features, new product launches, services and offerings, and share relevant industry news in order to maintain a close professional and strategic relationship with clients

• Maintain a high level of client satisfaction through effective client support and problem determination

• Resolve basic technical problems and general "how-to" questions

• Support the onboarding of new clients to the Income Access software, which includes understanding the client’s business needs and requirements.

Your profile:

• 2 to 3 years’ experience in Account Management or Business Development

• University/College degree in business or related field

• Strong client relationship management skills

• Excellent problems solving skills

• Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience

• Ability to analyze trends to develop sustainable solutions for the growth of our client programs

• Excellent verbal and written English communication with strong editing and proofing skills

• Exceptional knowledge of the Internet and how users interact with content

• Understanding of search engine queries and directory sites

• Knowledge of online marketing and the industry

• Attention to detail and strong organizational skills

• Strong work ethic

• Eager and willing to overcome challenges

• Demonstrated ability to work in a fast-paced, competitive, and fun environment

• Proficiency in MS Word, Excel, Outlook, PowerPoint

• Knowledge of affiliate marketing is considered an asset

• Knowledge and understanding of HTML is considered an asset

• A working knowledge of one or more of the following language is considered an asset: Turkish, Russian, Italian, Spanish, Hebrew, French

We offer in return:

• The opportunity to write the history of a leading and growing multinational company

• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments

• Multiple career progression opportunities in a dynamic in-house business

• Environment where product expertise, professional and personal commitment are rewarded

• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)

• Fun and collaborative working atmosphere

• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.