About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com

This is a new role being created within the Product organization to consolidate and coordinate our body of work with key partner relationships. We currently engage with card schemes and payment processors on a number of initiatives regarding technology, product launches, expansion, and other themes. This role will consolidate all those various initiatives into a single view of that relationship which can be leveraged for contract negotiations, relationship management and strategic planning. This role is based in our Jacksonville, Florida office and offers a hybrid working environment of 3 in office days during the work week and 2 remote working days during the work week.

The Primary area of focus is strategic relationship management across a complex stakeholder environment with the ability to negotiate and influence positive outcomes at the C-level aligned with the product business objectives.

This role will be expected to:

• Design a framework for capturing all ongoing initiatives for each strategic partner including relevant owner, timeline, effort and value add
• Liaise with each initiative owner on Paysafe’s side to ensure information is up to date and to provide escalation path for delays/issues
• Report on initiative portfolio to VP Product Compliance & Partnerships escalating issues and enabling planning for partner ecosystem
• Work with relationship management touchpoints at each strategic partner to coordinate portfolio, escalate issues and agree on actions
• Provide inputs to Legal and other teams to support contract and commercial negotiations with strategic partners

Required skills and experience:

• 10 plus years of account management/relationship management experience across a complex stakeholder environment with the ability to negotiate and influence positive outcomes
• Experience working with TSYS, Fiserv, Visa or Mastercard is a plus
• Working knowledge of the payment processing landscape with particular focus on North America is considered a plus
• At least 10 years of experience in financial services, of which at least 5 years in FinTech is considered a plus
• Proven ability to operate in high complexity environments across a high volume of different projects and priorities
• Top-notch stakeholder management at the C-level and communication skills
• A good understanding of product development and commercialization
• Flexibility on work schedule to work with stakeholders in different locations and time zones

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.