Location: Hybrid (Work from home + 3 days per week at our Lima office)

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

About the position:

As a member of our team, you will be an important representative and ambassador of the company brand, providing exceptional support, expert guidance, and service. You will serve both our Enterprise customer base across our payment processing, digital wallet, and eCash business, as well as internal departments. This position is for a period of 18 months.

What to Expect:

 Customer Support Leadership: Act as the main point of contact for enterprise clients, offering expert technical support and guidance to ensure smooth operations.

 Advanced Troubleshooting: Lead efforts in resolving complex technical issues, ensuring quick and effective solutions for Paysafe’s systems and applications.

 VIP & Integration Assistance: Provide specialized support to VIP clients, partners, and internal teams during system integrations and ensure seamless adoption of Paysafe’s payment solutions.

 Collaborative Problem Solving: Work closely with cross-functional teams like QA, Development, and Technical Operations to drive efficient resolutions and maintain high customer satisfaction.

 End-to-End Issue Ownership: Take full responsibility for client issues, from initiation to resolution, ensuring consistent follow-up and timely resolution.

 Training & Mentoring: Share product knowledge and technical expertise with customer support teams, helping them enhance their troubleshooting skills and improve service delivery.

 Continuous Service Improvement: Contribute to enhancing service quality and operational efficiency by providing feedback and insights based on customer trends and experiences.

Your Profile:

• Solid understanding and hands-on experience with major internet protocols and languages: HTTP, HTML, Web Services, XML, REST, JSON.
• Familiarity with web-based applications and e-commerce principles.
• Responsive Design.
• CSS, Webhooks, Callbacks.
• Working knowledge of Windows and UNIX operating systems.
• A degree in Computer Science, Programming, or equivalent education or demonstrated equivalent level experience.
• At least 2 years of experience in customer service and technical software support role.
• Excellent enthusiasm, the ability to work independently, and proven problem-solving and analytical skills.
• Excellent interpersonal and communication skills, with the ability to handle a high volume of work.
• Responsible, a strong team player, detail-oriented, and have a strong sense of urgency and accountability.
• Enjoy solving difficult problems and dealing with challenging customers and situations in a fast-paced environment.
• Willingness to learn, be creative, and continuously improve your skillsets and knowledge.
• Proficiency in the MS Office suite, with strong Excel skills.
• Willingness to work flexible hours as required (before/after business hours).
• Experience in payment processing, digital wallets, eCash, or the broader fintech industry would be considered an asset.
• You are perfectly bilingual (spoken and written).

Why work at Paysafe?

• Inclusive Culture: At Paysafe, we embrace diversity in all its forms and are committed to fostering an inclusive work environment. We encourage people of all backgrounds, identities, and experiences to apply, believing that diverse perspectives drive innovation and success. Our goal is to create an environment where everyone feels valued, supported, and empowered to thrive.

• Flexibility: At Paysafe, we prioritize flexibility to help you balance your work and personal life. While we have fixed hours, we offer flexible hours and the option to work remotely as part of our hybrid model. You'll have the freedom to manage your schedule, allowing you to stay productive while still meeting your personal commitments.

• Employee Benefits: In addition to a competitive salary, we offer health insurance, cancer and life insurance, 30 days of paid vacation, 4 paid volunteers days per year, summer hours (Dec-Mar), a birthday day off, and more.

Equal Employment Opportunity

Paysafe offers equal employment opportunities to all its employees and applicants for employment and prohibits any form of discrimination based on ethnicity, religion, age, sex, nationality, disability, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all terms and conditions of employment. If you require any reasonable accommodation, please let us know. We are happy to assist you and look forward to hearing from you.