About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

Overview

The Director of Risk plays a pivotal role within Paysafe’s Merchant Risk Operations team. This position is ideal for an individual with extensive experience in a similar role. You will oversee merchant risk operations within our U.S. business, directly managing the Merchant Risk Managers and Supervisors. Your responsibilities will include driving effective decision-making and optimizing processes to reduce losses and enhance overall performance. The ideal candidate will have advanced expertise in payments, risk trends, chargebacks, financial crime, and credit risk. You will act as a primary point of contact for senior stakeholders (both internal and external) handling escalations with professionalism and composure. In addition, you will support the management of third-party vendor relationships, using your subject matter expertise to enhance existing partnerships and identify new opportunities that strengthen our risk monitoring capabilities.

This role is based in our Jacksonville, Florida office and offers a flexible hybrid work environment where you will have a blend of 3 in office days and 2 remote working days during the work week

Responsibilities:

• Lead a team of Merchant Risk Investigators; to include training, coaching and performance management.
• Collaborate with peers and leadership to implement system / process improvements in effort to streamline and optimize the merchant risk function.
• Identify gaps in processes, opportunities for improvement and assist in the development, training, and implementation.
• Monitoring KPI and Metrics to observe performance of the risk departments with the purpose of meeting our annual risk objectives
• Working closely with the Data Science team and the Risk System in order to optimize rules and Risk Engine.
• Act as an escalation point to communicate with Executives, our Legal Department, merchants and sales offices where needed to assist.
• Oversight of the team on managing card brand and other reporting as required to comply with Paysafe and sponsor bank requirements.
• Act as escalation point of contact with sponsor banks for investigations and chargeback program management.
• Must be comfortable performing reviews on accounts and websites that may contain sensitive content.

Qualifications

• Bachelor’s degree in business or a related field of study or relevant experience in lieu of the degree
• At least 5 years of leading a team of risk analysts to include coaching and development.
• Eight plus (8+) years of experience in risk, underwriting or financial crime in Acquiring / Bankcard payments.
• Knowledge of various card brands (VI, MC, AX, DI) rules and regulations.
• A self-starter that requires minimal supervision.
• Strong organizational and analytical skills.
• Ability and willingness to take escalated cases and/or merchant calls, when required
• A solid sense of ownership and accountability.
• Excellent communication (written and verbal) and interpersonal skills.
• Strong attention to detail and ability to make real time, informed decisions.

Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3300 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth.

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.