Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

We are seeking a skilled and client-facing Technical Specialist to join our dynamic Client Delivery team. The Technical Specialist will play a crucial role in supporting clients on the implementation and onboarding of our local payment methods (LPMs) and boarding products. This role requires a combination of API technical expertise, strong problem-solving abilities, and excellent client-facing communication skills with a deep experience in the payment industry and in implementing payments.

What to expect:

• Guiding clients through the end-to-end journey, from project kickoff through successful go-live in production
• Managing multiple concurrent integration projects for new and existing clients
• Becoming a subject-matter expert in Paysafe product offerings
• Working closely with clients to understand their payment and onboarding needs and use-cases, while advising on industry best practices
• Producing technical documentation and validation test plans aligned to client use-cases
• Owning the end-to-end certification process, including integration signoff and handoff to post-live client services
• Troubleshooting and resolving technical integration issues, clearly communicating solutions to clients and internal teams
• Maintaining accurate client records in Salesforce, delivering client training, and collaborating as part of an international team

To be successful you need to have:

• Bachelor’s degree in Computer Science or Commerce (certifications an asset)
• 3–5 years of experience in a similar client-facing role, preferably as a Technical or Implementation Specialist
• Previous experience in e-commerce and/or the payment industry is essential
• Strong analytical, troubleshooting, and problem-solving skills with the ability to translate technical issues into business solutions
• Solution-driven, able to grasp new concepts quickly, work independently or in a team, and perform under pressure
• Excellent communication and interpersonal skills for effective collaboration with clients and internal teams
• Strong time management, organization, and prioritization skills to manage multiple projects simultaneously
• Adaptable to changing priorities, motivated to think outside the box, and fluent in written and spoken English

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.