About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

It starts here. Have a global impact on the world of payments.

Director, Consumer Fraud Investigations

You will have the opportunity to use and broaden your expertise by leading and transforming a team of 10-20 people focused on financial crime investigations driven by big data analytics and technical reviews, covering global consumer portfolios, including digital wallets, issuing / cards, local payment methods, digital banking, eCash solutions, playing a key role in understanding consumer and partner behaviour and directly influencing applied strategy and controls.

Your technical and analytic acumen will drive a strategic approach towards consumer fraud oversight, and you will become an expert on consumer behaviours.

You will be working closely with internal and external partners, at multiple levels, such as risk systems, product teams, engineering, data science, banks, merchants, as well as D and V level management, with a focus on issuing data driven reviews, articulate conclusions and define strategies for effective anti-financial crime control implementation.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here.

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. This role can be hired in either our London or Dublin hub. The London office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House. The Dublin office is located in George's Quay in the heart of Dublin.

The impact you will have:

• Ensure FC KPIs are maintained within risk appetite
• Lead and support a team to move from single-case investigations to leveraging big data to conduct complex investigations into financial crime activities across portfolios (global traffic) analysing suspicious transactions (applying customer behaviour segmentation)
• Analyse transaction patterns to identify risks and organised crime indicators with big data focus, using advanced SQL / Python, developing the team’s skill to use data both for improved case review and to move from single-case reviews towards identifying emerging / evolving trends
• Manage relationships with partners/external banks/merchants
• Support automation, analytics and operational process improvements in financial crime detection

What we’re looking for:

• Have 7+ years of experience in conducting complex data analysis / investigations
• Have successfully developed and managed a fraud/AML risk team
• Be degree educated in a STEM subject
• Bring proficiency in data analytics: SQL, Python, and expertise in using visualisation tools such as Tableau or Power BI
• Be comfortable with conducting product functionality reviews / investigating technical incidents which may have impacted risk exposure together with relevant stakeholders (incident management, engineering, product teams)
• Be an effective communicator, able to simplify / resolve problems and drive prioritization and solutions towards deployment
• Have full English proficiency: additional languages (Spanish, German) are an advantage

Nice to haves:

• Understanding of real time decisioning systems and other payments / automation solutions and tools (KYC, Sanctions, APIs)
• Any prior exposure to statistical computation (R, Stata)
• Prior exposure to machine learning models strategies (impact evaluation and usage calibration)

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

1. Phone screen with Talent Acquisition
2. Video interview with the Hiring Manager.
3. In-person interview
4. Final HR interview with Talent Acquisition

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.