Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

We are looking for a client-facing Enterprise Onboarding Project Manager to join our Merchant Onboarding team. In this role, you will lead complex enterprise onboarding and integration projects, guiding merchants through their end-to-end journey from project kickoff to successful go-live. You will work closely with clients and cross-functional teams to ensure seamless delivery, strong stakeholder alignment, and an excellent merchant experience.

What to expect:

• Lead end-to-end onboarding projects for enterprise merchants, from kickoff through go-live and post-launch stabilization
• Define and manage project scope, objectives, timelines, and success criteria, ensuring technical feasibility and alignment with internal stakeholders
• Act as the primary point of contact for clients, building strong relationships and managing expectations throughout the onboarding lifecycle
• Develop and maintain detailed project plans and onboarding artifacts, ensuring accurate documentation
• Coordinate multiple concurrent onboarding projects while maintaining clear communication, prioritization, and delivery discipline
• Schedule and lead regular client and stakeholder calls (weekly/biweekly), providing clear updates on progress, risks, and dependencies
• Monitor milestones, identify risks or deviations, and proactively escalate issues to Development, Product, and Operations teams
• Drive continuous improvement by contributing feedback from enterprise onboardings to enhance merchant experience and onboarding processes

To be successful you need to have:

• Proven experience (2+ years) in a client-facing Project Manager or Technical Project Manager role, ideally within payments, fintech, or e‑commerce implementations
• Strong understanding of enterprise onboarding, payment integrations, and complex technical solutions, with the ability to translate technical concepts into business outcomes is a strong advantage
• Excellent stakeholder and client management skills, with a track record of managing expectations and building trusted relationships
• Exceptional organization, prioritization, and time-management abilities, capable of handling multiple concurrent enterprise projects in a fast-paced environment
• Confident communication skills in English (written and verbal), with the ability to lead discussions, escalate risks, and influence cross-functional teams

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.