Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. Further information is available at www.paysafe.com.

Paysafe is seeking a Technology Specialist to join our People Enablement team. In this role, you will provide expert support for the systems, data processes, and operational workflows that power Legal and People operations. You will maintain data integrity, manage documentation, support reporting and analytics, participate in testing and release cycles, and contribute to ongoing enhancements across our technology platforms.

The Specialist will serve as a key partner to Legal, People, and Technology teams—leveraging system knowledge and analytical skills to resolve issues, recommend improvements, and ensure smooth day‑to‑day operations. This role is based in Sofia and offers a flexible hybrid work environment with a blend of remote and in‑office days.

Key Responsibilities

• Provide specialized support for Legal and People technology platforms, including Luminance and HiBob
• Maintain accurate, high‑quality data across systems through data entry, validation, and auditing
• Support system updates and releases by performing structured testing, documenting changes, and advising users
• Maintain trackers, logs, standard operating procedures, and process documentation
• Develop and maintain recurring reports, dashboards, and metrics to support operational and leadership needs
• Prepare and transform data for reporting and support Power BI dashboards and scheduled refreshes
• Contribute to simple automation or workflow improvements using Power Automate and Power Apps with guidance
• Provide first‑level functional support for user inquiries, conduct issue triage, and coordinate escalation
• Execute ongoing operational and technical tasks that support Legal and People technology processes
• Support ad hoc reporting, analysis, and project‑based administrative tasks as needed
• Identify opportunities for process improvements and make recommendations that enhance efficiency and accuracy

Required Experience

• Bachelor’s degree in Business, Legal Studies, Human Resources, Information Systems, Analytics, or a related field
• 2 to 4 years of professional experience preferred, ideally supporting systems, operations, HR, or legal processes
• Strong Excel skills, including sorting, filtering, and basic formulas
• Excellent attention to detail, organization, and follow‑through
• Strong written and verbal communication skills
• Ability to manage multiple tasks, shifting priorities, and deadlines in a global environment
• Curiosity and willingness to learn new systems, tools, and methods for process improvement
• Demonstrated ability to work with data, systems, and documentation with a degree of autonomy and judgment (supports exempt classification)

Optional but helpful

• Exposure to Luminance, SuccessFactors, HiBob, Power BI, Power Automate, or Power Apps
• Experience supporting HR, Legal, or operational systems or workflows
• Comfort working with structured data, testing, or cross‑functional processes

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.