At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together - and we are looking for fantastic people to help us do that!

Over the past ten years, we’ve scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry. We will accelerate our growth as we continue on our mission to disrupt the way that pet parents discover & shop for the products they love.

The pet industry is booming (it’s a $15billion dollar industry!) and pets are holding bigger spaces in our hearts and homes than ever before. Online penetration of the pet industry is going to grow exponentially in the next 5 years. This is a unique opportunity in your career to be part of our exceptional growth story!

Founded and headquartered in Sydney, our team is now over 700 people strong and are based across Australia, New Zealand and the Philippines.

Shape and execute the Merchandising Strategy

• Lead the Category and Private Label teams in the planning and procurement of inventory that will meet our customer and financial goals. Work cross functionally to identify optimisation opportunities by Pet, Category, Channel, Acquisition funnel, Conversion funnel etc. to accelerate profitable growth

• Partner with the Chief Marketing Officer and Marketing team to effectively develop the creative, content and site presentations to support key merchandising initiatives, our product assortment and positively elevate our CVP

• Grow and maintain Pet Circle as a trusted, valued partner across our supplier base by building strong relationships and negotiating favourable terms. Set the gold standard for how the team run supplier meetings and execute our commitments

• Identify and develop new assets and tools to sustainably grow average order value and product margin

• Identify and develop Playbooks and Business Rules that Category Managers require to execute their objectives

• Develop Pet Circle’s pricing policy and strategy with CEO and CCO

• Drive a high performing sales and account management team, coaching negotiation techniques and how to grow win-win partnerships

• Mentor, train, and develop your teams. You’ll lead with context and vulnerability, sharing feedback and coaching to build future leaders and strong succession plans

• Maintain the prioritisation of your team as well as influencing the prioritisation of cross-functional teams to ensure business objectives are met

• Take ownership of solving business problems, even when not squarely in your remit. Promote strong cross-functional collaboration to work on opportunities that sit between teams. And always, prioritise business over functional goals.

• Lead cross functional projects requiring a Merchandising or product pricing perspective

• Embody creativity to continuously learn and develop our understanding of the current and future customer; applying that customer insight to the evolution of the brand and concepts

• Collaborate with Supply Chain, Demand Planning, Marketing and Product to build new capability in merchandising

• Extensive experience in retail merchandising (online retail preferable), category planning, pricing, business development and strategy

• Proven track record successfully leading large teams across multiple projects and workstreams. You take accountability for your team’s functional and business outcomes

• Experience using and scaling merchandising and inventory tools (WMS, ERP…) and processes

• A seasoned negotiator with the ability to establish strong supplier partnerships, drive significant commercial outcomes and coach your teams to do the same

• Lead from beside or behind - You know what great talent looks like both technically and behaviourally, and you give talented people autonomy within boundaries. You are a humble and dedicated talent manager who invests in attracting and developing top talent; you’re adept at giving candid, constructive feedback and celebrating individual and team wins

• Drawn to challenge - You see possibilities where others see barriers and are energised by ambitious goals, rather than drained by them. You’ve got fire in your belly to build something truly amazing.

• First principles problem solver - Intellectually curious with imagination, backed up by strong analytical and problem-solving skills. You seek to understand the root cause and use data as a core part of your toolkit. You ask “why” a lot, and have a strong learning mindset always seeking to understand how we can better serve our Pet Parents and Pets.

• Forward thinking - While you can take a clear vision, expand it, own it and execute it, you also thrive on innovating and creating things. You love learning from the vanguard of ecommerce operations and technology, and are constantly looking to innovate.

• Business leader first, technical leader second - You seek to understand business problems and customer needs first, before focusing on a technical solution.

• Learning mindset - While you’re an expert in your field, you’ll have a learning mindset. We’re building something very unique at Pet Circle, so you must be willing to challenge yourself and how you may have operated before.

• Deliver commercial business goals; ultimately drive Lifetime Value per Customer and Pet, and maximise a sustainable Product Margin and revenue growth for Pet Circle

• Elevate Pet Circle to being the most trusted partner of our suppliers and the preferred choice of our customers

• Your team will be technically capable, as well as highly engaged and empowered to deliver quality work. This will require a commitment to ongoing learning and development, as well as a focus on high performance and transparent feedback

You do not need to match every listed expectation to apply for this position.

At Pet Circle we believe that collaboration and team connection is key for success. This role will be based in Sydney with a blended working arrangement of 2 days in our pet friendly offices and the remaining working from home.

As part of your working from home arrangement we will provide you with IT hardware and an office allowance to support your home set up. #LI-Hybrid

We’re passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you’re committed to help shape an entire industry - pretty exciting stuff! We’re a stable, innovative and low-ego group of people who relish challenges and aren’t afraid to do what’s right. Here’s what we stand for;

- Culture first. Every time.

- We live and breathe our values of Better Together, Pets Matter, Instinctively Curious and Humble Hearts, Hungry Minds. Values alignment is super important to us - you’ll notice this through our recruitment process.

- A focus on you and your development - think learning tools, stretch projects, focus groups, secondments and other internal mobility opportunities!

- We’re committed to flexibility and understand that it means different things to different people. We also offer generous parental leave for those exciting new life adventures!

- Your wellbeing is non-negotiable. We seek to provide a collaborative, caring and safe environment, allowing you to present your full self each day.

- Pet better with our generous employee discount, product sample giveaways and Pawrental leave for your furry family.

- Join us on our animal welfare mission: we donate 10,000kg of pet food and supplies per month to pet shelters and support through our communities through team charity volunteer days

We have an incredibly passionate team, a leading brand, over 700,000 customers and growing, and we’re only just getting started!

At Pet Circle, candidate experience is of utmost importance. We have been recognised as a 2023 Circle Back Initiative Employer and we commit to responding to every application.