Inbound Warehouse Supervisor
Pet Circle
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Brisbane, Australia
Posted 6+ months ago
At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together.
Over the past ten years, we’ve scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry. We will accelerate our growth as we continue on our mission to disrupt the way that pet parents discover and shop for the products they love.
The pet industry is booming (it’s a $15billion dollar industry!) and pets are holding bigger spaces in our hearts and homes than ever before. Online penetration of the pet industry is going to grow exponentially in the next 5 years. This is a unique opportunity in your career to be part of our exceptional growth story!
Founded and headquartered in Sydney, our team is now over 700 people strong and are based across Australia, New Zealand and the Philippines.
Inbound Supervisor (Day Shift)
Our Inbound Supervisor has the responsibility for assisting the Manager in ensuring the Inbound Operations are managed as accurately and as efficiently as possible to keep up with customer demands and growth of the business. You will lead by example and ensure all tasks are performed to the highest standards.
As the Supervisor you will coach and mentor team members, helping them operate efficiently, safely and to targets. Compliance with all WHS policies and ensuring we provide a safe place to work for employees is our highest priority. You will also maintain an engaged workforce through contributing to our psychologically safe environment where all team members can share and implement ideas of continuous improvement.
You will be supervising our PM Inbound team which will require you onsite at Crestmead QLD 4132 between either 9am and 5pm or 10am and 6pm.
Your Responsibilities
• Lead a team of receiving and putaway staff to achieve daily business requirements.
• Raise and address any issues with equipment, staffing or stock with the Inbound Manager / Operations Manager immediately as to not affect customer service levels.
• Plan and assign work to all team members
• Communicate relevant information to other department managers about order status, special orders, discounts, trial products, and shipping errors
• Improve operational efficiency
• Ensure all paperwork and administrative requirements are adhered to with high levels of accuracy
• Train employees in the value of adhering to company policies, procedures and standards, and strengthen their dedication to following these guidelines
• Maintain a relationship with suppliers
• Monitor arrival times of all inbound stock to meet the business requirements
• Review KPIs and coach/mentor team members to improve their performance
• Maintain a safe working environment
• Update of SOPs as required with the QA Manager
• Utilise data to continually improve processes
• Providing support and training to fulfilment employees on quality and safety related issues
• Identify, create, replace, refine and clearly document all processes
• Form strong working relationships with other areas of the business with a focus on category, planning and technical
• Maintain the fulfilment centre with the highest level of commitment to good housekeeping
About You
• Experience in a similar role at Team Leader or Supervisor level in a fast-paced warehouse environment (ideally B2C or eCommerce/retail)
• Proven ability to work collaboratively with individuals and in cross-functional teams
• The ability to keep your finger on the pulse by supervising your team over a large work space, and always monitoring team's performance
• Excellent verbal and written communication skills
• Safety focused with general knowledge of WHS policies and procedures
• High attention to detail and confidence to execute decisions
• Can do attitude, reliability, commitment and a strong work ethic
• Forklift License desirable
Role Location
This role will be based onsite 5 days per week at our pet friendly Crestmead fulfilment centre.
Why Join?
We’re passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you’re committed to help shape an entire industry - pretty exciting stuff! We’re a stable, innovative and low-ego group of people who relish challenges and aren’t afraid to do what’s right. Here’s what we stand for;
• We’re Better Together
• We operate with Humble Hearts and Hungry Minds
• We truly believe that Pets Matter; pets and pet parents always have a seat at our table
• We’re Instinctively Curious. Always
What else is in it for you?
• A focus on you and your development - think learning tools, stretch projects, focus groups, secondments and other internal mobility opportunities!
• We’re committed to flexibility and understand that it means different things to different people.
• Your wellbeing is non-negotiable. We seek to provide a collaborative, caring and safe environment, allowing you to present your full self each day.
• Pet Better with up to 50% employee discount, product sample giveaways and Pawrental leave.
• Join us on our animal welfare mission: we donate 10,000kg of pet food and supplies per month to pet shelters and support our communities through team charity volunteer days.
We have an incredibly passionate team, a leading brand, over 700,000 customers and growing, and we’re only just getting started!
At Pet Circle, candidate experience is of utmost importance. We have been recognised as a 2023 Circle Back Initiative Employer and we commit to responding to every application.
Belong at Pet Circle
Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. Our global team is highly valued for all that they offer, we listen to each other and create a humble and inclusive environment for all to thrive. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.
This job is no longer accepting applications
See open jobs at Pet Circle.See open jobs similar to "Inbound Warehouse Supervisor" Francisco Partners.