eCommerce Trade Manager
Pet Circle
Sydney, NSW, Australia
Posted on Monday, January 29, 2024
At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together - and we are looking for fantastic people to help us do that!
Over the past ten years, we’ve scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry. We will accelerate our growth as we continue on our mission to disrupt the way that pet parents discover & shop for the products they love.
The pet industry is booming (it’s a $15billion dollar industry!) and pets are holding bigger spaces in our hearts and homes than ever before. Online penetration of the pet industry is going to grow exponentially in the next 5 years. This is a unique opportunity in your career to be part of our exceptional growth story!
Founded and headquartered in Sydney, our team is now over 700 people strong and are based across Australia, New Zealand and the Philippines.
What You'll Be Doing
- Configuration and Strategy Execution: Translate cross functional strategic objectives into practical configuration plans across key parts of our digital platforms; showcasing our product range to customers in the most productive ways
- Personalisation and segmentation: Implement unique customer experiences by configuring and tuning algorithms based on customer, pet, and product attributes
- Continuous improvement: Look for and find opportunities for growth, executing website changes according to policy and managing key cross functional engagement processes
- Innovation: Champion novel opportunities and capabilities as the arise, for example experimenting AI and ML use cases for business and process improvement
- A/B testing: Design and run controlled experiments that relate to product merchandising to optimise performance and build our understanding of the value associated with our digital assets and digital real estate
- Digital performance: End to end ownership of a weekly business review process for the website and app, managing multiple data sources to track and analyse performance highlighting key business drivers across customer, category, and pet performance
- Business partner: Work closely with technical specialists that depend on website and app configuration for ongoing impact, ensuring requirements for configuration are built for scale
What Success Looks Like
- Expert knowledge of how our website performs, its strengths and weaknesses, and most importantly the opportunities for innovation and growth
- Consistent achievement of trading outcomes with a lens on website and app performance, including meeting targets for key business drivers and executing cross-functional policies
- Creation of a trusted ‘run’ function for our digital assets that is understood across all functions, continuously enhancing customer engagement and satisfaction across our value propositions
- Generation and adoption of IP throughout the business, which might include leveraging the value of digital assets to make informed business decisions or implementation of automated processes in the life of a Category Manager
Your Ideal Skills and Experience
- Command of data using multiple sources and integrating them into insightful, actionable dashboards or visualisations
- Ability to breakdown high level problems into smaller pieces and develop input metrics to track progress toward an outcome
- Leadership with end to end responsibility of a website or marketing channel and the ability to transform high level company targets into strategic objectives and plans
- Inherent curiosity and constant motivation to uncover opportunities, learn more about drivers of performance, and try new and creative approaches to problem solving
- Communication skills across formats (including verbal, written and presentation skills), especially with respect to analytically driven insights and actions
- Cross functional stakeholder management skills to balance company level priorities alongside functional or domain objectives
- Ability to innovate and drive change within an organisation or function
- Management of website metrics and configuration levers in a retail ecommerce environment
- Responsibility for data driven experimentation design and execution across digital assets in the confines of driving to a strategic goal or outcome
- Cross-functional stakeholder management including executive leadership, presenting data driven insights clearly and confidently
- Demonstrated usage of multiple data sources (e.g. Fullstory, Google Analytics, BigQuery, Looker)Demonstrated usage of third party configuration tools, e.g. search and browse providers or website platforms (e.g. Shopify, Commercetools, Fullstory)
- Strong analytical capability. This could be learned on the job or through a Bachelor's degree {or tertiary learning} in an analytical field (e.g. Maths, Statistics, Engineering, Data..)
- Experience operating, analysing, and improving e-commerce / website performance is highly desirable
- Experience using website analytics tools (e.g. Google Analytics, Amplitude, Shopify and/or CommerceTools)
- Experience in presenting complex data through insightful, user friendly ways; experience with data visualisation tools preferred (e.g. Looker, Tableau, PowerBI)
Previous experience:
Role Location
At Pet Circle we believe that collaboration and team connection is key for success. This role will be based in Sydney with a blended working arrangement of up to 4 days per week in our pet friendly CBD offices and the remainder working from home (or the office, if you prefer!)
Why Join?
We’re passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you’re committed to help shape an entire industry - pretty exciting stuff! We’re a stable, innovative and low-ego group of people who relish challenges and aren’t afraid to do what’s right. Here’s what we stand for;
We’re Better Together
We operate with Humble Hearts and Hungry Minds
We truly believe that Pets Matter; pets and pet parents always have a seat at our table
We’re Instinctively Curious. Always
What else is in it for you?
A focus on you and your development - think learning tools, stretch projects, focus groups, secondments and other internal mobility opportunities!
We’re committed to flexibility and understand that it means different things to different people.
Your wellbeing is non-negotiable. We seek to provide a collaborative, caring and safe environment, allowing you to present your full self each day.
Pet Better with up to 50% employee discount, product sample giveaways and Pawrental leave.
Join us on our animal welfare mission: we donate 10,000kg of pet food and supplies per month to pet shelters and support our communities through team charity volunteer days.
We have an incredibly passionate team, a leading brand, over 700,000 customers and growing, and we’re only just getting started!
Belong at Pet Circle
Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. Our global team is highly valued for all that they offer, we listen to each other and create a humble and inclusive environment for all to thrive. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.
Role Location
At Pet Circle we believe that collaboration and team connection is key for success. This role will be based in Sydney with a blended working arrangement of up to 4 days per week in our pet friendly offices and the remainder working from home (or the office, if you prefer!) Our working arrangements and your required office day are subject to change in line with business requirements.
Belong at Pet Circle
Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.