Position Title

Commercial Strategy & Operations Lead

Reports To

Head - Commercial Strategy & Operations

Job code

Lead

Position Summary

As the Commercial Strategy & Operations Lead at Property Finder, you will be crucial in supporting Commercial Strategy & Operations for the Group to enhance our sales operations' efficiency and effectiveness. You will be responsible for developing, implementing, and managing sales processes, reporting, and analytics to support our sales team. This role requires a deep understanding of sales and revenue operations, strong Salesforce expertise, and the ability to collaborate effectively with cross-functional teams and present key data points and insights.

This person will have at least 3 years of experience in sales/commercial operations. The role will be supporting all critical processes related to sales like account journey, reporting and CRM management. The role will work closely with the sales team to define commercial plans across different markets.

Key Responsibilities

Sales Process Optimization:

• Collaborate with sales teams to streamline and optimize sales processes, from lead generation to deal closure, leveraging Salesforce automation and workflows and providing all key insights to foster faster deal closing time and revenue growth.
• Reporting, Analytics & Actionable Insights: Design and automate reporting frameworks (weekly, monthly, quarterly) that provide actionable insights to leadership on sales performance, client growth, and pipeline trends. Ensure accuracy and consistency of metrics across dashboards and business reviews
• Analyze to understand commercial opportunities by looking at client segmentation and detailed performance measures across countries to help identify improvement areas within our operations

Commercial Processes and Performance Measure

• Understand current state of sales productivity, establish metrics to drive sales enablement and make recommendations to increase efficiency across commercial teams
• Support process improvement across the commercial function to align with best practices and organizational standards (including but not exclusive to account journey, performance reporting, commission scheme, and sales forecasting)
• Oversee data hygiene and governance initiatives to maintain data quality and integrity within Salesforce
• Cross-functional Collaboration: Work closely with Sales, Marketing, Finance, and other departments to ensure alignment and collaboration on key commercial operations initiatives.
• Training and User Support: Provide training and support to sales and operations teams to maximize their use of Salesforce. Address user queries and troubleshoot issues as they arise.

Technology Integration and Driving Efficiency:

• Evaluate and recommend technology solutions that complement Salesforce to enhance commercial operations and sales efficiency.

Desired Qualifications

• Bachelor’s degree in business, Finance, or a related field.
• Proven experience (3+ years) in Sales or Revenue Operations role, preferably in a tech-related company.

• Consultancy background preferred
• Expertise in visualization tools such as Tableau, Power BI and Quicksight
• Excellent communication and collaboration skills. Experience with data management and CRM best practices with expertise in Salesforce reporting

Other Capabilities

• Strong analytical skills, critical thinking, and problem-solving
• Fluent in English both spoken and written – additional languages are a plus
• Creative thinker
• Curious, proactive, practical and solution-oriented with “Get it done!” attitude
• Excellent communication and presentation skills
• Ability to contribute both independently and as part of a team
• Attentive to detail and committed to data integrity
• Ability to work in a fast-paced environment

Property Finder Principles

• Think Future First
• Data beats opinions, Speed Beats Perfection
• Optimise for Impact
• No Ostriches Allowed
• Our People, Our Power
• The Biggest Risk is Taking No Risk at All