Role Summary:

As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat and email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.

Key Responsibilities

• Serves customers by providing product and service information and resolving product and service problems.
• Promptly respond to customer questions submitted via email, chat, phone or any other channels.
• Ensures performance goals are being met consistently based on quality standards.
• Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
• Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
• Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
• Diagnose the technical problem at the customer end and identify the possible solution (s); Report to the Manager on any issues which require further action

Desired Qualifications:

• 1+ years’ experience in related positions.
• Excellent English/Arabic language skills
• Ability to communicate correctly and clearly with both internal and external customers
• Good composition & typing skills: Ability to compose a grammatically correct, concise, and accurate written response
• Excellent customer service skills: Ability to empathize with and prioritize customer needs
• Demonstrable conflict resolution and negotiating skills

Other Capabilities

• Comfortable in a fast-paced, multi-tasked, high-energy environment.
• Excellent documentation skills