Partner Support Operations Manager [PIPELINE]
Property Finder
Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
Position Summary:
We are looking for a Partner Support Operations Manager who can help us redefine the way we support our partners and shape the future of service at Property Finder.
You will be the driving force behind our partner support operations leading a team of passionate professionals and building the systems, processes, and culture that enable world-class, scalable, and efficient support. You’ll act as a strategic leader, people developer, and experience innovator, ensuring we deliver measurable impact and exceptional service across every channel and region.
Key Responsibilities:
- Lead and inspire: Manage and develop a high-performing support team, fostering a culture of empowerment, curiosity, and accountability.
- Redefine the partner experience: Deliver consistent, personalized, and proactive support that builds trust and drives loyalty.
- Drive operational excellence: Design and implement best-in-class support processes and tools that scale with the business and exceed customer expectations.
- Champion digital-first support: Lead the evolution of our digital support experience; from self-serve journeys to AI-assisted channels; ensuring they are intuitive, effective, and aligned with partner needs.
- Take ownership of improvement: Use data and insights to spot friction, own escalations, and design lasting solutions that prevent recurrence.
- Bring technical know-how: Leverage your technical understanding to work closely with product and engineering teams on support tooling, automation, and backend issue resolution.
- Champion the voice of the partner: Collaborate across product, sales, legal, and marketing to ensure partner needs shape how we build and deliver.
- Support with intelligence: Analyze KPIs, forecast workloads, and optimize resourcing plans to ensure a high-performance, cost-efficient operation.
Desired Qualifications:
- 5-7 years of experience leading technical or partner support operations in a high-growth, customer-centric business
- Proven success managing omnichannel support functions (e.g. voice, chat, email, self-service)
- Experience designing and scaling digital-first support strategies, including knowledge bases, AI/chatbots, and self-serve tools
- Strong background in performance optimization, workforce planning, and service design
- Process-driven mindset, with knowledge of COPC, Six Sigma (green belt a plus), or similar methodologies
Other Capabilities:
- Excellent communicator and collaborator, comfortable working cross-functionally with senior stakeholders
- Data-savvy: skilled in analytics, Excel, and CRM/systems (Salesforce or similar)
| Our promise to talent At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed. |
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