The Position

Position Title

Senior Account Manager - Enterprise/Mid-Market

Reports To

Segment Director

Position Summary

As a pivotal contributor to the success of Property Finder, the Senior Account Manager (Business Consultant) plays a crucial role in retaining and expanding our customer base through strategic business consultations, coaching, and data-driven decision-making. This position involves managing a designated portfolio within a specific Emirate, with bonus compensation tied to the achievement of key performance targets.

Key Responsibilities

• Master the Property Finder solution portfolio to become a subject matter expert
• Identify and capitalize on opportunities for business growth, serving as the primary point of contact for customer account management
• Manage existing client portfolios
• Experience of creating and managing account plans
• Prepare and deliver compelling business proposals
• Utilize a consultative approach to discern customer needs, preferences, and align them with suitable solutions and listing packages
• Effectively sell, cross-sell, and upsell technology-enabled advertising and property listing solutions to existing Real Estate Brokerages
• Cultivate and sustain enduring client relationships through consistent support and consultation
• Record and maintain accurate documentation of opportunities and activities in Property Finder's SalesForce CRM on a weekly basis
• Predict weekly, monthly, and quarterly revenue forecasts with a high degree of accuracy
• Negotiate contracts, finalize agreements, and manage collections to optimize mutual interests
• Establish and maintain customer centric relationships leading to a win-win customer engagement
• Collaborate with clients and finance teams to ensure timely payment reconciliation
• Manage an elaborate stakeholder landscape in the client account
• Work collaboratively with internal departments to meet client requests promptly
  
  

The Person

Desired Qualifications

• Bachelor's degree in business, marketing, or a related field.
• Minimum of 5 years of professional B2B sales experience in a SaaS or Subscription environment, with a proven track record of achieving sales targets.
• Strong analytical skills for interpreting client data and proposing solutions to maximize ROI.
• Exceptional customer service mindset, demonstrating patience in addressing diverse customer needs.
• Effective problem-solving skills to resolve customer complaints.
• Proficient public speaking, communication, and presentation skills, with the ability to translate data effectively.
• Desirable understanding of the real estate industry.
• Ability to communicate effectively with key decision-makers.
• Assertive, influential, and highly motivated, thriving in a target-driven environment.
• Highly computer literate, proficient in Excel and PowerPoint, with solid experience in using CRM tools (SalesForce experience is a plus).
  
  

Other Capabilities

• Ability to adapt quickly to evolving business strategies and industry dynamics.
• Experience working in a cross-cultural and diverse team environment.
• Proven ability to navigate complex decision-making processes within client organizations.
• Familiarity with additional CRM platforms and other relevant business tools.