Assistant Manager, Loan Verification
Prosper Marketplace
This job is no longer accepting applications
See open jobs at Prosper Marketplace.See open jobs similar to "Assistant Manager, Loan Verification" Francisco Partners.Operations
Phoenix, AZ, USA
Posted on Jan 8, 2025
The Role
Our Phoenix office is in need of an Assistant Manager for Loan Verification. This individual will monitor the daily operations of a loan verification team to ensure performance and quality metrics are met.
Problems You Will Solve
- Provide management support in assigned functional area
- Walk the floor and engage with team
- Responsible for supervision of Loan Verification Agents and Verification Active Answer (VAA) agents to assure productivity, quality, and timeliness of work in the completion of assigned loans and departmental goals
- Assist with and/or conduct coaching and training to keep team updated on changes that may occur in information or procedures
- Manage performance and development conversations with specialists
- Interpret production reports and manage all resources that support loan verification operations
- Drive change management for ongoing policy and procedure improvements
- Partner with senior leadership to identify opportunities and implement employee engagement focused initiatives and team engagement
- Review and remediate customer complaint drivers and NPS items across operations
- All other supporting actions required due to business needs while being able to adapt to frequent changes
About You
- 1+ year of operational management experience in consumer financial services, preferred
- 1+ year of experience with verification of consumer lending products at Prosper or other financial services companies
- Experience managing teams in a document processing environment such as loans, financial aid and/or insurance processing or a similar business functional area
- Demonstrated ability to motivate and coach staff
- Must be flexible, organized and can manage and prioritize daily assignments
- Strong organizational skills; attention to detail and ability to multi-task
- Manage variety of roles to assist the department in achieving goals
- Ability to work at a fast pace - must be ready and motivated to learn the processes quickly and help build a growing business
- Bachelor degree preferred
- Experience with process improvement methodologies preferred
What We Offer
- The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
- The opportunity to work in a fast-paced environment with experienced industry leaders
- Flexible time off, comprehensive health coverage, competitive salary, paid parental leave
- Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
- A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts
This job is no longer accepting applications
See open jobs at Prosper Marketplace.See open jobs similar to "Assistant Manager, Loan Verification" Francisco Partners.