Sr. UX Researcher
Prosper Marketplace
Design
San Francisco, CA, USA
Posted on Aug 29, 2025
What We Need
We're seeking an experienced Senior UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a senior member of our product organization, you'll shape our UX strategy, mentor other UXers, and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You'll be responsible for establishing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into strategic recommendations that align with business objectives. Your expertise will help ensure we're building the right solutions that address real user needs and pain points.
What You Will Do
- Lead and execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking
- Design and implement comprehensive research plans for complex projects in a fast-moving environment
- Mentor junior UXers and evangelize research best practices across the organization.
- Regularly present at Town Hall and All Tech meetings
- Synthesize research findings into actionable insights and effectively communicate them to stakeholders
- Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process
- Expand our research repository to make insights accessible and usable by the broader organization
- Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior
- Proactively identify research opportunities that could improve product strategy and user experience
- Advocate for user needs in strategic planning and prioritization discussions
What You Will Need
- Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience
- 5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions
- A work history in the financial services industry is preferred
- Expert knowledge of various research methodologies and when to apply them effectively
- Strong leadership skills with eagerness to mentor junior UXers and influence stakeholders
- Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations
- Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms
- Comfort working in an agile environment and adapting research approaches to support rapid iteration
- Ability to balance strategic research initiatives with tactical needs
- Experience collaborating with data analysts to connect qualitative insights with quantitative metrics
- Willingness to manage parts of ResearchOps and self-serve recruitment
- Proficiency with analytics software like Heap, Posthog, or similar is preferred
What We Offer
- The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
- The opportunity to work in a fast-paced environment with experienced industry leaders
- Flexible time off, comprehensive health coverage, competitive salary, paid parental leave, and other wellness benefits
- A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot
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About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!
Our Values
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity
Simplicity guides our user experience
Accountability at all levels drives results
Applicants have rights under Federal Employment Laws.
California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.
Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.