How you’ll make an impact

• Review and analyze fraud cases across multiple products, including credit cards, lending and investor products.
• Conduct detailed investigation and analysis of collected information from multiple sources (i.e. database records, KYC documentation, external search engines and open-source websites) to determine level of risk associated with suspicious transactions, applications, and account activity.
• Engage with customers via phone and/or email to verify application details and/or review transaction activity for accuracy and legitimacy.
• Make critical decisions on case resolution and actions, including account closure, and/or law enforcement engagement recommendations.
• Identify patterns and trends in fraudulent activity to develop actionable insights and recommend preventive measures.
• Monitor and utilize AI fraud detection tools, machine learning model scores, and alert systems to detect potential fraud in real-time.
• Work closely with internal teams, including risk management, operations, compliance, and customer service, to resolve fraud cases efficiently.
• Communicate investigation findings and outcomes clearly and concisely to relevant parties, including senior management.
• Maintain detailed records of investigations, findings, and resolutions in compliance with regulatory and internal standards.
• Ensure all investigations comply with applicable laws, regulations, and internal standards, including Fair Lending and Fair Credit Reporting Acts.
• Ensure compliance with industry regulations and company policies when handling information.
• Support leadership for audit and compliance reviews by providing detailed documentation and insights into fraud cases and trends as needed.
• Contribute to the development and enhancement of fraud policies and procedures for credit card, lending and investor products.
• Participate in monthly reviews of fraud controls, processes, and systems to identify gaps and areas for improvement.
• Stay informed and aware of emerging fraud schemes, industry best practices, and regulatory requirements to strengthen fraud investigation measures.
• Test and provide feedback on fraud detection strategies to enhance their effectiveness.
• Proactively learn and adopt AI-enhanced tools to streamline manual reviews and improve accuracy of fraud trend indentification.

Skills that will help you thrive

• Strong attention to detail and critical thinking to drive judgement based problem-solvingthrough analytical thinking.
• Knowledge of fraud detection systems and tools, such as LexisNexis, Emailage, ThreatMetrix, Sentilink. Basic understanding of AI-driven fraud detection and a strong interest in utilizing Machine Learning model scores to prioritize investigation workflows.
• Familiarity with credit card and lending industry regulations and practices.
• Excellent communication skills to include verbal and written documentation of customer interactions and investigation findings.
• Able to work independently with limited supervision in a professional, proactive, and solution-oriented manner to support business objectives.
• Positive and able to thrive in a dynamic and fast-paced hybrid environment.
• Advanced experience reviewing documents for authenticity
• Detail-oriented with a focus on accuracy and thoroughness in investigations.
• 1+ years’ experience in financial services industry
• 1+ years’ experience as fraud analyst or investigator is a plus
• Must have High School diploma or GED

Resources to help you prosper

• A connected experience: We prioritize high-touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported
• Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security
• Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage
• Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace

22.5 - 22.5 USD