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Customer Success Manager



United States · Remote
Posted on Tuesday, May 14, 2024

About RiskOptics!

At RiskOptics, we aim to make risk management more strategic, pulling it up from tactical “check-the-box” work to something more valuable to both the company and the security team. There’s an opportunity for security executives to go beyond just protecting their company and secure their role as a more valuable, strategic member of the team. We can help by giving them the business context they need to report risk to their board in a way that is easy to understand and act upon.

If you enjoy problem-solving and building scalable processes, and are looking for an opportunity to have an immediate impact on ARR, RiskOptics could be the right place for you. We'd love to meet you!

Our Commitment to Pay Transparency

At RiskOptics, we are committed to transparent & equitable compensation practices across our entire organization. This is a critical component of our hiring process and as such, compensation for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions related to compensation are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.

Job Description:

Are you an expert in compliance, risk management, InfoSec, or auditing, and have you wanted to help other companies imagine the future of Cyber Risk? Now’s your chance! Customers are the lifeblood of our company and RiskOptics is looking for a strategic and results-driven Customer Success Manager to engage, retain, and enable our customers to fully utilize our ROAR & ZenGRC platforms. You are a thoughtful and professional presence on customer-facing calls, providing customers with strategic and tactical guidance to achieve desired outcomes through ZenGRC and ROAR. Behind the scenes, you will collaborate with internal RiskOptics teams by providing insightful product ideas and feedback, influencing product feature roadmaps, and creating strategic and engaging content. The Customer Success Manager has Industry knowledge and enjoys bringing practical solutions and insights to customers, helping customers and other Risk Optics teams be more effective in understanding and managing their cyber risk and governance programs.

What you get to do:

  • Own the ultimate success of RiskOptics customers, including project success, retention, and renewal. You ensure that customers derive maximum value from their investments in ROAR & ZenGRC and fully leverage their subscriptions and services on an ongoing basis
  • Understand each customer’s business needs and environments and help guide the customer to achieve those goals and quantify their business impact
  • Advise customers on product best practices, example data sets, and other written collateral and content
  • Help customers understand and quantify the value received from using ZenGRC and ROAR platforms
  • Identify and develop new opportunities for expansion across the customer’s business and ensure subscription growth and increased solution footprint
  • Drive seamless adoption processes and work cross-functionally with our product and services team to proactively manage each customer’s successful use of ROAR & ZenGRC.
  • Develop and implement tailored programs that provide continued value to the customer, ensure renewals, and drive long-term account growth
  • Act as the voice of the customer, representing customer needs back to the product and support teams.
  • Develop strong customer champions and advocates
  • Drive and execute customer renewals

What we’re looking for:

  • 5+ years experience in compliance and risk-related fields such as information security, compliance, risk management, third-party risk management, auditing and assurance, and data privacy.
  • Experience implementing, managing, operating, or enabling customers with compliance frameworks such as SOC2, PCI, GDPR, ISO 27K, FedRAMP, CMMC, NIST 800-53, etc., or risk programs such as Enterprise Risk Management, Cybersecurity Risk, or Third-Party Risk Management.
  • Gravitas to work with CISOs, CIOs, and Risk Leaders.
  • Passion for the risk and compliance industry and continuing to expand their knowledge of frameworks, industries, and risk programs.
  • Passion for delivering customer delight with the demonstrated ability to drive execution.
  • Experience building/supporting customer relationships at the executive/CISO level.
  • Cross-functional experience working across teams like CS, sales, product, and marketing.
  • Experience with consulting, training, and leading new initiatives in a collaborative or cross-functional environment.
  • Ability to build effective project plans and manage milestones with customers.
  • Demonstrated experience building programs, processes, and tools.
  • Effective written and verbal communication, including presentation development.
  • BA/BS degree


    • Experience with software implementation.
    • Experience working with GRC Software as a Service.


The job looks interesting but you don't know if you meet all of the qualifications on paper?

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At RiskOptics, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Benefits (US-Based Employees)

  • We are committed to the health and safety of our people. Our people are mostly working remote, collaborating online and connecting over video, as they continue to deliver high-quality technology solutions
  • Competitive salary and equity (we want everyone to be a stakeholder)
  • Full benefits (medical, dental, vision, 3% 401k match, wellness offerings, etc.)
  • Unlimited PTO, paid sick days, 11 holidays
  • Collaborating with smart coworkers that put customers first

Equal Employment Opportunity Statement

We value a diverse environment. RiskOptics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

RiskOptics will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to RiskOptics will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at talent@riskoptics.com.