Sales Support Administrator

Job Summary

The Sales Support Administrator will provide essential support to the Sales Team and assist in day-to-day administrative tasks throughout the sales cycle. This role is focused on ensuring smooth internal operations, maintaining accurate sales records, and supporting direct customer interactions to enhance the sales experience. The RedSail Sales Support Admin team is responsible for coordinating hardware evaluations, preparing equipment orders, supporting RedSail product and solution offerings for our pharmacy customers, and ensuring timely order processing. The Sales Support Administrator works and collaborates cross-functionally with Sales, Product, Marketing, Finance, Support, and Merchant Services teams to ensure seamless processes and excellent customer experiences.

Key Duties

• Coordinate and manage hardware evaluations for prospective pharmacy customers, including setup, tracking, follow-up, and direct customer communication.
• Prepare and create orders for needed equipment, ensuring accuracy and timely coordination with Finance, Operations, Support, and Merchant Services teams.
• Manage purchase order (PO) and order processing to ensure smooth fulfillment and customer satisfaction.
• Maintain accurate and up-to-date records in CRM systems (Salesforce, Microsoft Dynamics, and other internal tools).
• Interact directly with customers to answer routine questions about RedSail products, solutions, and order status.
• Provide timely updates and feedback from prospects and customers to the sales team and internal stakeholders.
• Collaborate cross-functionally with Sales, Product, Marketing, Finance, Support, and Merchant Services to ensure smooth execution of sales processes and initiatives.
• Assist in preparing sales-related documents, such as proposals, agreements, and follow-up communications.
• Support special projects for customer updates and initiatives as needed, ensuring clear communication and alignment across teams.
• Perform additional clerical and administrative tasks to support sales team effectiveness.

Education/Training

• Bachelor’s degree preferred

Required Work Experience/Skills

• Previous experience in sales support, customer service, or administrative roles preferred.
• Strong organizational and time management skills with attention to detail.
• Familiarity with CRM platforms (Salesforce, Microsoft Dynamics, or similar).
• Experience with order creation, PO processing, and customer interactions is a plus.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with multiple teams, including Merchant Services, and adapt in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Preferred Work Experience/Skills

• Passionate about sales and sales process
• Excellent phone communication skills, including a professional and confident speaking tone.

Discretionary Judgment

• Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, processes, and services
• Uses good judgement and possesses ethical work values

Physical Demands, Working Conditions, and General Employment Guidelines

• Moderate or elevated levels of stress may be experienced in the performance of the job
• Position is performed in a general office environment, home office, or approved remote workspace where physical work includes sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs.

Equipment

• Daily use of the Microsoft Teams (phone), webcam, microphone, computer, printer, and other routine office equipment
• Must have internet access, which may be reimbursed by the Company according to the policy

Safety to Self and Others

• Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment

Working Conditions/Hazards

• Position is performed in an open office environment or approved remote work location

Work Location

• RedSail Office or Remote