Contracts Operations Specialist

Job Summary

The Contract Operations Specialist is responsible for managing the end-to-end flow of customer contracts—from initial request through final execution and storage. This role acts as the operational hub between Sales, Legal, Support, and other internal stakeholders to ensure contracts are accurate, compliant, processed quickly, and stored appropriately. The ideal candidate is highly organized, detail-oriented, and comfortable coordinating across multiple teams in a fast-paced environment.

Key Duties

Contract Coordination & Processing

• Manage the full contract lifecycle, including preparation, distribution, routing for signature, tracking, follow-up, and final storage.
• Ensure new and updated contracts are accurately generated and aligned with approved templates or negotiated terms.
• Coordinate timely execution through e-signature platforms and maintain visibility into contract status.
• Maintain a centralized, organized repository of executed agreements for compliance and audit needs.

Stakeholder Collaboration

• Serve as the primary point of contact for contract requests originating from Sales, Support, and other internal departments.
• Partner closely with Legal to validate terms, escalate issues, and ensure contract language meets regulatory and organizational standards.
• Collaborate with Sales Operations, Finance, and other teams to confirm pricing, deal structure, and proper documentation before routing.

Quality Control & Compliance

• Review contract submissions to confirm completeness, required approvals, accuracy of customer information, and alignment with internal policies.
• Ensure all contracts follow organizational workflows, approval matrices, and retention guidelines.
• Identify process gaps or recurring issues and recommend improvements to streamline contract operations.

Systems & Tools Management

• Manage tasks within contract lifecycle management (CLM) or document management systems, ensuring updates are timely and accurate.
• Track volume, turnaround time, and other key performance metrics to support reporting and operational insights.
• Assist in template updates, version control, and the implementation of new tools or automation.

Education/Training

• Must possess a Bachelor‘s degree
• Three to five years of sales operations experience.

Required Work Experience/Skills

• 2+ years of experience in contract administration, sales operations, or similar operational role.
• Strong organizational skills and the ability to manage multiple requests simultaneously.
• Excellent attention to detail and comfort working with legal and customer-facing documents.
• Strong communication skills with the ability to work cross-functionally.
• Proficiency with document management systems and e-signature tools (e.g., DocuSign, Adobe Sign).

Discretionary Judgment

• Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services
• Uses good judgement and possesses ethical work values

Physical Demands, Working Conditions, and General Employment Guidelines

• Moderate or high levels of stress may be experienced in the performance of the job
• Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs.

Equipment

• Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment
• Must have internet access

Safety to Self and Others

• Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment

Working Conditions/Hazards

• Position is performed in an approved remote work location

Work Location

• Remote