PowerLine Operations Specialist

Job Summary

The PowerLine Operations Specialist serves as the point of contact for PowerLine switch customers, including both RedSail PMS support teams, non-RedSail PMS switch customers, processors, and other switches, ensuring high-quality service delivery.

Key Duties

• Identifies and resolves transaction errors

• Works closely with support staff and non-RedSail PMS customers and processors to resolve issues and improve transaction workflow

• Provide training and technical support to stakeholders on use, troubleshooting, and best practices for electronic transaction processing

• Maintains a working knowledge NCPDP and other relevant standards

• Assists in developing and implementing solutions to resolve problems and prevent recurrence

• Identifies areas for improvement in current support processes and procedures

• Maintains comprehensive records of support activities including issue logs and service requests

• Will become knowledgeable in and utilize diverse ERP systems across the RedSail base

• Works closely with the NOC to troubleshoot and correct issues

Education/Training

• BS degree in information technology or related field preferred

• Experience can be substituted for degree

Required Work Experience/Skills

• At least 7 years of experience in a customer support role

• Strong knowledge of PMS systems, electronic transaction processing and PBM processes

• Previous experience with a pharmacy switch or related role preferred

• Excellent problem-solving skills and attention to detail

• Ability to work independently and as part of a team in a fast-paced environment

Preferred Work Experience/Skills

• Familiarity with industry standards (NCPDP) and other regulatory requirements for the privacy and security of claims data

Discretionary Judgment

• Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services

• Uses good judgement and possesses ethical work values

Physical Demands, Working Conditions, and General Employment Guidelines

• Moderate or high levels of stress may be experienced in the performance of the job

• Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs.

Equipment

• Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment

• Must have internet access

Safety to Self and Others

• Little responsibility for the safety of others. The job is performed in an office setting where there are no hazardous materials or equipment

Working Conditions/Hazards

• Position is performed in an open office environment or approved remote work location

Salary Range

• $36.05-38.46 Hourly

Work Location
● RedSail Technologies Office-Hybrid

Benefits Include: PTO, 401k (5%) Match, Bonus Opportunities, Medical/Dental/Vision Insurance, Work-life balance, Health Clinic, Fitness Bonus and Professional Development.