IT Support Analyst Intern

Job Summary

The IT Support Analyst Intern supports day-to-day IT operations by assisting with technical issues, system access requests, and service desk activities. This role provides hands-on experience in diagnosing and resolving user technology issues while developing skills in customer service, troubleshooting, and IT service management within a professional environment.

Key Duties

• Provide basic technical support to end users by phone, email, or in person
• Assist with troubleshooting computer hardware, software, printers, and basic network issues
• Set up, image, and deploy desktops, laptops, monitors, and other IT equipment
• Help reset passwords and assist with user access requests under supervision
• Log and update support tickets in the IT service desk system
• Perform routine maintenance tasks such as updates, cable management and device inventory
• Escalate technical issues to senior IT staff when needed
• Follow company IT policies, procedures, and security guidelines
• Maintain a clean and organized work area, including equipment storage spaces
• Participate in IT projects and process improvement activities as assigned

Education/Training

• Currently enrolled in or recently completed a vocational, technical, or trade school program in:
  • Information Technology
  • Computer Support
  • Network Systems
  • Or a related field
• Basic knowledge of:
  • Windows computers and common software applications

Required Work Experience/Skills

• Basic understanding of:
  • Windows and/or macOS operating systems
  • Common business applications (Microsoft 365, Office Suite)
  • Strong problem solving and analytical skills
  • Excellent customer service and communication skills
  • Ability to work independently and as part of a team

Preferred Work Experience/Skills

• Familiarity with:
  • IT service desk or ticketing systems
  • Active Directory or identity management concepts
  • Networking basics (Wi-Fi, VPN, TCP/IP fundamentals)
• Any IT-related certifications or coursework (e.g., CompTIA ITF+, A+, or equivalent training)

Discretionary Judgment

• Uses independent judgment and discretion based upon the employee’s experience in the position and knowledge of the products, equipment, and services
• Uses good judgement and possesses ethical work values

Physical Demands, Working Conditions, and General Employment Guidelines

• Moderate or high levels of stress may be experienced in the performance of the job
• Position is performed in a general office environment, where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs.

Equipment

• Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment
• Must have internet access

Safety to Self and Others

• Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment

Working Conditions/Hazards

• Position is performed in an open office environment

Work Location

• RedSail Office