Software Trainer

Job Summary

A software trainer is responsible for providing training and instruction on PrimeRx to individuals or groups. They possess a deep understanding of PrimeRx, Modules, and Applications. Excellent communication skills enable them to effectively convey complex technical concepts and adapt teaching methods to different audiences. They excel in delivering comprehensive training programs, utilizing instructional materials and interactive activities to engage learners. A software trainer also demonstrates coaching and mentoring abilities, guiding individuals and teams in enhancing their technical skills and problem-solving abilities. They continuously learn and update with enhancements to provide the most up-to-date and relevant training. A software trainer plays a vital role in empowering others with knowledge.

Key Duties

• Training: Basic, Intermediate, and Advanced

• Schedule appointments for incoming requests via the Training mailbox from external clients and ALL MMS Departments.

• Coordinate and Train external Enterprise clients in multiple sessions.

• Module & Application Trainings; Add-On Trainings

• Develop custom Training Agendas.

• Client Facing Webinars

• Educate external clients on MMS software products.

• Research and fact-check for Webinar content.

• Edit Webinars for content.

• Provide coverage for external Webinars in the event of an absence of external Training team members.

• Internal New Release Demo’s

• Educate internal staff on new features.

• Outreach and Documentation for all tasks

• Document outreach for incoming requests on the Installation 2019 spreadsheet.

• Document outreach for incoming requests in Salesforce.

• Managing the Training Inbox

• Address incoming requests from ALL departments.
• Monitor the Training Mailbox and respond within 24-48 business hours.

• Reply to incoming requests via phone and email (both).

• Follow-up on incoming requests.

• Backup for the Trainers

• Creating New Knowledge Base Articles

• Create new Knowledgebase articles every week.

• Document KB articles in Salesforce.

• Unpublish Knowledge Base Articles for DevOps to review and publish.

• Updating Existing Knowledge Base Articles

• Update existing Knowledgebase articles every week.

• Constant feedback to improve Team Processes

• Resolving and Closing Individual & Team Open Tickets

• Address items in Salesforce: Unassigned Open Tickets.

• Outreach to New, Conversions and Add-Ons within 14 days of implementation

• Weekly 1-On-1 meetings

• Compose agenda and talking points for weekly 1-on-1 meetings with supervisor.

• Review and complete 1-on-1 action item documentation after each meeting.

• Weekly Team Meetings

• Must attend weekly team meetings with the camera on.

• Provide feedback to improve processes.

• Share feedback on the week’s training, meetings, and outreach that will be valuable for the team and company.

• Cross Training

• Provide coverage for Internal Training team members in the event of an absence of Internal Training team members.

• Respond to internal requests for training information and materials.

• Cloud Training; PrimeRx Cloud & ePOS

• Provide clients with PrimeRx Cloud and ePOS Training; tailor the training to pharmacy workflow if required.

• Stay updated with the latest bug fixes, enhancements, and new features.

• Demo’s

• Requested Demo on a case-by-case scenario with the Manager’s approval.

• Completes additional duties as assigned

Education/Training

• Bachelor's Healthcare administration degree

Required Work Experience/Skills

• Technical Expertise

• Communication Skills: Verbal and written communication
• Presentation Skills

• Problem-solving and Troubleshooting

• Adaptability and Flexibility

Salary Range

• $28.00-$33.65 Hourly

Work Location:

Hybrid, RedSail Office

Benefits Include: PTO, 401k (5%) Match, Bonus Opportunities, Medical/Dental/Vision Insurance, Work-life balance, Health Clinic, Fitness Bonus and Professional Development.